heres my problem,sold some shoes to a guy that lives in Dominican Republic,,

[wearsmyshoes]

so I sold some shoes to a guy in the Dominican Republic,but he has an address in the USA,,thats ok cause I don't ship over seas  I told him,,so paypal had that USA address to ship to..now he finds out that the shoes had arrived at that USA address and he cant pick them up cause he lives in the Dominican Republic..A case was opened in the resolution center  wanting his money back and I was to pay for the shipping to go back to me,,if I don't answer soon this will escalate ..whats my best move on this issue..Tracy

[dakotamar65]

If you shipped to a verified address on paypal and the guy has them and wants you to pay shipping back; he is there fore admitting to have the shoes  so unless they are not as described he should have to pay shipping back.  It will be up to him to prove they are not as described.  I think you should win this.

[reallynicestamps · Accepted solution]

He ordered and gave you a US address in Paypal.

The item has been delivered to the US address. You have a Delivery Confirmation number.

The pickup from that address is his concern not yours.

You did your job.

Give PP the DC number.

You win/ he loses.

Paypal will not refund return postage. He can ask, but PP won't support him.

Paypal will not refund if he does not return the parcel. With Delivery Confirmation.

I don't think he can leave feedback if he loses the Dispute, but if he does your Response would be "Delivery confirmed on10/12/13 Refuses to pickup." Calm and factual.

If the item were Not As Described it is Standard Practice that the buyer pays return shipping. This prevents buyers from 'renting' items or acting on Buyer's Remorse. It is however a Best Practice that if the error was the seller's, that the seller reimburses the buyer for the return shipping.

To be clear, the seller sells a red sweater. The buyer returns the sweater because it is cherry red not scarlet. Buyer's remorse and the buyer pays return shipping.

The seller sells a red sweater but ships a blue sweater. Seller pays for return shipping.

[wearsmyshoes]

Thanks..thats my answer and I thought that to Thanks Ebay Friend Tracy

[wearsmyshoes]

Thanks Again..its nice to get support and I thanks you again friends Tracy