10-15-2013 04:21 PM
having just lost nearly $300 in a buyer protection case, in which we did nothing wrong (item tracking was uploaded, and item is still in transit), I'm hoping we can organize a sellers strike. The only way to punish ebay and end the slant towards buyers, is to stop listing on this site. Etsy, amazon, there are other options... Anyone?
10-16-2013 08:55 AM
International Parcel
whether surface or air.
Have
(1) Tracking
(2) Baseline as well as extra insurance.
One thing I have found is that is a parcel has tracking and insurance... it travels very quickly through the postal system.
Mail to the US... or to Europe gets there quickly... and arrives in the destination country quickly.
The problem appears to be the 45 day window used by eBay... and Paypal...
and with certain countries... the parcel just might get sidetracked...
The problems
(1) Shipping to Russia
(2) Canada Post... delivery to the buyer in Russia is taking TOO long
(3) Somebody refunded too quickly....
There are several levels of liability here...
The expected end result.... Nobody says they are responsible for the problem... and in the end nobody wins, regardless of who gets the money.....
10-17-2013 01:21 AM
i should be able to offer surface for overseas. the buyer should be able to wait, instead ebay forces them to open a case after 45 days, or not at all.
EBay doesn't force a buyer to open a dispute. We see all too many buyers who waited too long to open an eBay or Paypal dispute. Our usual advice to those buyers is to go to the credit card they use to back their PP account and try for a chargeback on the bad transaction. As a seller, even pushing your unhappy customer past that magic 45 doesn't protect you from having to refund.
i should be able to offer surface for overseas.
Go right ahead. Nobody is stopping you. It's just a stupid business decision. Grownups accept responsibility for their actions and don't blame others when those actions don't work out as they hoped.
the buyer should be able to wait,
Nobody is stopping him. But he is foolish to let the easy 45 day deadline pass, and even more foolish to allow the much longer credit card deadline to pass.
These threads are filled with nice customers who allowed bad sellers to con them into waiting "because China shuts down for six days due to the International Days holiday" (a recent claim) or for a non-existant replacement.