seller asking me to end claim, before item has arrived based upon a promise he sent it. should I?

[sledmeister420]

item didn't arrive within estimated time frame, opened dispute with one day remaining to do so. seller has promised he has re-sent the item and wants me to close the dispute based on his promise because it will hurt his business if I do not close it before the item arrives. I have been through much the same scenario, and item never did arrive leaving me with absolutely no recourse. I am hesitant to close this dispute based on this previous experience. should I keep the claim open until item actually arrives?

[pjcdn2005]

Definitely do not close the claim until you receive the item. I've read on this board about many buyers that have closed a claim in that situation and they never do receive their item or a refund. I find it unlikely that 2 items sent at different times would both get 'lost' in the mail so I suspect that those sellers did not send the original item or the replacement. 

You do only have a certain amount of time to escalate the claim though so if you don't have the item, make sure that you escalate it before that date otherwise ebay or paypal  will close it.

You also have the option of asking the seller for a refund now and explain that you will pay him again once the item has been received. If the seller won't do that, you also have the option of escalating the claim now and as long as there is no tracking showing that you received the item, ebay will rule in your favor.

If the seller is in Canada or the U.S. I would probably be willing to wait a little while for the item but if they are overseas then chances are that you will not receive the item that was sent out again in time for you to close the claim and get a refund

[sledmeister420]

thank you PJ.