eBay

trey1512 · ‎08-17-2012

this seller keeps making run around, each time we echange message he talks about a different cell than what i paid for. actuallu it an exchange, the 1st cell ws not working right, i returned it and paid extra for a different cell. now the last message he sent talk about them sending me a G12 PHONE, when all our discution is about an HTC DESIRE S. now the transaction is ended is over 90 days i been going back and forth with this seller. i wanna be sure that they send me what is asked for. WHAT SHOULD I DO???

scifan57 · ‎08-17-2012

Unfortunately you've been scammed by your seller. He was busy stringing you along until the 45 day dispute deadline and the 60 day feedback deadline have both expired. You seller is never going to send you a replacement phone,nor is he going to refund your money. At this late date,your only hope for a refund is if you funded your payment with a credit card. If so,call the 1-800 number on the card right away and request a chargeback. Have all the transaction details ready when you call. State that you returned the defective phone and never received a refund. If you didn't use a credit card to fund your PayPal payment then you will have no chance of a refund after all this time has passed.

dmil8030 · ‎08-18-2012

Hello 'trey',

You say the transaction is over 90 days old, - I am surprised the seller continued to talk to you past day 60. At this point you cannot file a claim, nor can you even leave feedback. Have a look at the following link about items that are 'not as described' (items that don't work would fit in here) and those that simply don't arrive:

http://pages.ebay.ca/help/buy/item-not-received.html

The seller knows that there is nothing ebay/paypal can do to help you now. It's one of the problems with some ebay users, - 'trust'. You have a low feedback score and too many sellers will see this as an opportunity to take advantage of your unfamiliarity with the system. If you have a problem with an item, file a claim for a refund no later than day 43 after you paid.

If you used a credit card then go for the chargeback option. Some cards offer longer deadlines for this than others, so if this is a possibility for you, do it now.