sold some shoes,its only been 6 days and she email me to say she never recieved yet so she left negative feedback

[wearsmyshoes]

sold shoes march 13  got email march 21,,she said never recieved shoes yet  so she left neg feedback..its only been 6 business days in the mail..whats up with that..im selling from canada to the USA it takes anywhere from 21 days to recieve it..can they do that and how do i get me feedback to 100% again..need an answer  if you can   Thanks

[pjcdn2005]

It looks like you sent that package by expedited parcel so you if you check the tracking number on the Canada Post and/or USPS website, you should have more information about where the item is right now.

Then contact your buyer with the tracking number and tell her where the item is. I would also explain that shipping from Canada does take longer than shipping within the U.S...The buyer might not have even noticed that you are in Canada.

Once they receive the package you can ask them if they would consider revising their feedback. If they will, you have to send them a feedback revision request.

I don't know if you already gave the buyer the tracking number but if not..you should always upload that number to ebay so that they can check up on their package. If you use paypal shipping to print their label, the number uploads automatically.

I find that buyers are more patient if you write them after you've sent their item and give them an estimated arrival time. In the case of international buyers, you can also mention that there may be delays in customs or at least mention that the package was sent by Canada Post just to remind them that you are in another country.

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