Comments about the Global Shipping Program

Feel free to share your thoughts about the Global Shipping Program here. 

 

A few questions to get the ball rolling:

 

  • What has worked well for you with the Global Shipping Program?
  • Any ideas to help improve the experience for Canadian buyers?
  • What has deterred you from buying items offered using the Global Shipping Program?
  • How have you managed to search for items outside the program?

Please try & keep the comments constructive 🙂

 

If you have any questions about the program, please post them here.

~Kalvin
eBay.ca Community Manager

kalvin@ebay.com

Message 1 of 6,171
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Comments about the Global Shipping Program

"Do you have anything in response to the comment itself?"

 

Sure.

1) They don't use the same "tone" as you. I'm not the only one with a problem with some of your posts.

2) Others are not doing it on the scale you are. It's almost like a part-time job for you. Not so much the others.

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@goclunker wrote:

1.)  No it isn't.  There's more to clearing an item through customs than collecting taxes and duties due.

 

WRONG. ACTUALLY, THATS ALL THERE IS.

 


The GSP terms and conditions page for buyers gives some hints as to where the program's "import charges" may go besides taxes/duty:

 

[the] Program Fee consists of charges associated with the customs service described above and is comprised of the following variable amounts: sales, goods and services, and value added taxes, duties, tariffs, excise taxes, and other amounts assessed or levied by any government authority in connection with the importation of goods into the applicable country of importation (but excluding income taxes) ("Commodity taxes"); third party brokerage fees (including advancement and disbursement charges and customs brokers handling and filing fees); penalties (but excluding any customs duties, taxes, surcharges, fines, penalties, or other charges which may be imposed on you by customs or tax officials after a GSP Item has successfully cleared customs and been delivered to, or made available for pickup at, the delivery address that you specify); classification charges associated with the assignment of a Harmonized System ("HS") classification code; charges for export compliance screening and verification and the assignment of an Export Control Classification Number (ECCN); and operational expenses associated with short-term loss recovery and the management of variances between the quoted Import charges and actual costs.

 

I'm not arguing that these charges are necessarily justified.  I'm just saying that there's more to processing a personal import than dinging it for taxes and duty.

 


@goclunker wrote:

 

2.)  Tell that to the likes of FedEx and UPS.  Commercial carriers are responsible for seeing that taxes and duty get collected, not CBSA.

 

WRONG. You don't even know the laws of the country you reside in!!! That makes me LAUGH.

 

FedEx and UPS are NOT responsible for taxes and duties, the importer, you know, the person importing the item is. 

 

This is why, you have the free option to take your delivery invoice to the CBSA office and pay the duty and taxes YOURSELF, because it i YOUR NAME listed as the importer. You can then take your PAID RECIEPT OF IMPORT TAX AND DUTY and fax it to fedex and ups, and they have to release your item for delivery or pick up. SIMPLE AS THAT, and YES, THAT IS HOW I GET AROUND "Brokrage fees" imposed on top of duty by fedex and ups. I PAY THE DUTY DUE TO THE GOV, THE SHIPPING, BUT I WILL NOT PAY FOR AIR "brokrage fees" and GSP is one of those pay for air programs.

 


I didn't say that FedEx and UPS were responsible for taxes and duties.  I said they were responsible for collecting them.  

 

When you buy something from a store, the retailer collects sales tax from you when you make your purchase.  It doesn't mean they get to keep the money.  They're also charged with remitting that tax you paid.

 

With a commercial shipment, the taxes are actually often advanced by the carrier or its agent and the importer pays the carrier back later or at the time of delivery.  That's how it worked with a FedEx Ground shipment I received from the US a few years ago, anyway, as I lived in a remote location that was nowhere near a CBSA office.

 

In the case of a GSP shipment, you're actually agreeing to let Pitney Bowes (the GSP administrator) act as the importer of record on your behalf.  I'm not saying that there may be some legal questions surrounding granting it power of attorney in such a manner, but the process is described in the terms and conditions.  In other words, it is what it is.  You've got a link to the T&C.  You can find the relevant information if you're truly interested in this.

 


@goclunker wrote:

 

3.)  I think you're trying to allude to the fact that items sent through the mail are assessed and charged taxes and duty through a method commonly referred to as "the luck of the draw".  Fair enough.  I've just been trying to say that that method isn't used by any other shipping method, be it UPS, FedEx or the GSP.  It is what it is.  That's all.

 

Poor poor uneducated canadian. Its not "luck of the draw", its" is it worthwhile". If Customs agents had to open every $20 package, they would miss all the $100 + items, which , are what brings the government PROFIT. $100+ packages get DINGED FOR CUSTOMS 99% of the time, because they bring in PROFIT.

 


Actually, if you believe some of the other posts on this subject, it would seem that postal imports valued at much more than C$100 can sometimes escape being hit with a tax bill.  If that's not "luck of the draw" I don't know what is.

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@mater721 wrote:

"Do you have anything in response to the comment itself?"

 

Sure.

1) They don't use the same "tone" as you. I'm not the only one with a problem with some of your posts.

2) Others are not doing it on the scale you are. It's almost like a part-time job for you. Not so much the others.


Sounds like more addressing of the style rather than substance of the comment.  Can't please everyone.

 

 

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"I do not know how that is possible unless the seller underdeclared the $600 value of the item for Customs purposes,"

 

Ever heard of NAFTA? Might wanna look that one up. Also, full value was listed and given to canada customs. Again, know the laws and your rights.

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@goclunker wrote:

1.)  No it isn't.  There's more to clearing an item through customs than collecting taxes and duties due.

 

WRONG. ACTUALLY, THATS ALL THERE IS.

 


The GSP terms and conditions page for buyers gives some hints as to where the program's "import charges" may go besides taxes/duty:

 

[the] Program Fee consists of charges associated with the customs service described above and is comprised of the following variable amounts: sales, goods and services, and value added taxes, duties, tariffs, excise taxes, and other amounts assessed or levied by any government authority in connection with the importation of goods into the applicable country of importation (but excluding income taxes) ("Commodity taxes"); third party brokerage fees (including advancement and disbursement charges and customs brokers handling and filing fees); penalties (but excluding any customs duties, taxes, surcharges, fines, penalties, or other charges which may be imposed on you by customs or tax officials after a GSP Item has successfully cleared customs and been delivered to, or made available for pickup at, the delivery address that you specify); classification charges associated with the assignment of a Harmonized System ("HS") classification code; charges for export compliance screening and verification and the assignment of an Export Control Classification Number (ECCN); and operational expenses associated with short-term loss recovery and the management of variances between the quoted Import charges and actual costs.

 

I'm not arguing that these charges are necessarily justified.  I'm just saying that there's more to processing a personal import than dinging it for taxes and duty.

 

Again, No there isn't.  Taxes and customs are between the importer and the government. If you sign away your rights, thats your problem.


@goclunker wrote:

 

2.)  Tell that to the likes of FedEx and UPS.  Commercial carriers are responsible for seeing that taxes and duty get collected, not CBSA.

 

WRONG. You don't even know the laws of the country you reside in!!! That makes me LAUGH.

 

FedEx and UPS are NOT responsible for taxes and duties, the importer, you know, the person importing the item is. 

 

This is why, you have the free option to take your delivery invoice to the CBSA office and pay the duty and taxes YOURSELF, because it i YOUR NAME listed as the importer. You can then take your PAID RECIEPT OF IMPORT TAX AND DUTY and fax it to fedex and ups, and they have to release your item for delivery or pick up. SIMPLE AS THAT, and YES, THAT IS HOW I GET AROUND "Brokrage fees" imposed on top of duty by fedex and ups. I PAY THE DUTY DUE TO THE GOV, THE SHIPPING, BUT I WILL NOT PAY FOR AIR "brokrage fees" and GSP is one of those pay for air programs.

 


I didn't say that FedEx and UPS were responsible for taxes and duties.  I said they were responsible for collecting them.  

 

When you buy something from a store, the retailer collects sales tax from you when you make your purchase.  It doesn't mean they get to keep the money.  They're also charged with remitting that tax you paid.

 

With a commercial shipment, the taxes are actually often advanced by the carrier or its agent and the importer pays the carrier back later or at the time of delivery.  That's how it worked with a FedEx Ground shipment I received from the US a few years ago, anyway, as I lived in a remote location that was nowhere near a CBSA office.

 

In the case of a GSP shipment, you're actually agreeing to let Pitney Bowes (the GSP administrator) act as the importer of record on your behalf.  I'm not saying that there may be some legal questions surrounding granting it power of attorney in such a manner, but the process is described in the terms and conditions.  In other words, it is what it is.  You've got a link to the T&C.  You can find the relevant information if you're truly interested in this.

 

What are you talking about??? Do you even understand how customs work??

 

Fed EX and UPS have Customs agents working in their HOLDING WAREHOUSES. FedEX and UPS DO NOT determine your customs, Canada customs agents do. You as the importer are responsible for tax and duty. The only time you are not is when you sign on a delivery, and if you read the fine print, you THEN transfer those rights to the courier. If the package is not signed for and delivered it is YOUR responsibility NOT the courier.  Again, you don't understand the system.


@goclunker wrote:

 

3.)  I think you're trying to allude to the fact that items sent through the mail are assessed and charged taxes and duty through a method commonly referred to as "the luck of the draw".  Fair enough.  I've just been trying to say that that method isn't used by any other shipping method, be it UPS, FedEx or the GSP.  It is what it is.  That's all.

 

Poor poor uneducated canadian. Its not "luck of the draw", its" is it worthwhile". If Customs agents had to open every $20 package, they would miss all the $100 + items, which , are what brings the government PROFIT. $100+ packages get DINGED FOR CUSTOMS 99% of the time, because they bring in PROFIT.

 


Actually, if you believe some of the other posts on this subject, it would seem that postal imports valued at much more than C$100 can sometimes escape being hit with a tax bill.  If that's not "luck of the draw" I don't know what is.

 

Actually, the one percent "escaping" doesn't affect the 99% being processed. Again, what point are you trying to make? The fact that you are clueless but still trying to make an opition with your lack of understanding and facts, or the fact that you are a sheep following Pitney Bowes and courier policies blindly?

Courier packages get charged duty and customs, 100% of the time.

 

Canada post has a 1% slip rate. 

 

By all means, quote some more pitney bowes policies, im sure there are other sheep who will believe them too, happy overpaying.

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Comments about the Global Shipping Program

Everyone knows about NAFTA.

 

Let me repost:

 

"why I have to pay extra charges on items MADE IN THE USA OR MEXICO COVERED BY NAFTA?"

 

You should not have to pay any duty on that item if the American seller indicated in the listing that the item was manufactured in the USA.  However, you still have to pay HST (13% in Ontario) plus brokerage fee.

 

"I paid duty. $45."

 

I do not know how that is possible unless the seller underdeclared the $600 value of the item for Customs purposes,

Message 1586 of 6,171
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I have decided to avoid any item posting that uses the GSP. This is unfortunate for many of your sellers and may result in them not getting the best price for their item. It is unfortunate for me since I can not bid on an item I actually want. EBay really needs to address the many issues that have been raised. I will continue to purchase online however less of these purchases will be EBay items.

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I want to cancel a purchase I made with a USA seller using the GSP.

 

The seller has not shipped the item out to Kentucky yet. Will I get all my money back (Seller and Pitney Bowes)?

 

The item was worth under $5 USD and the costs of shipping is enormous ($28 USD to ship). I don't think that is fair.

 

I sent the money already (I am in Canada).

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@afantiques wrote:

In the search results seen as List View, all GSP items have a line 'Customs services-----------etc provided.' Just avoid these.


Oh... I see it now.  It doesn't stand out very well, does it.

Thanks!  🙂

 

And on another note, there's an item I really would like, but WHY is the "import charge" half the value of the item!?!?!!!  I'd buy it for $45, but there's about $22 worth of import charge on it and THEN the regular shipping.  F*** that.  What a stupid, stupid system.  Who came up with this nonsense?????

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@arlene_v wrote:

Hi 3islanders,

 

 I would like to have a way of filtering out GSP listings completely. 

 


Can you imagine eBay offering that option?  LOL.  😄

I expect there is some kind of business arrangement with, Pitney Bowes is it, doing the extra shipping, and it would probably be way too complicated for them to wriggle out of whatever arrangement they've made, even if they wanted to.

What I don't get is, this is touted as "no additional import charges at delivery", as if everything we buy would be subject to duty.  There are items on here that wouldn't likely have duty charged on them anyway, but have these ridiculous extra fees.

I don't know much about the program, so my comments have to be limited to pretty much "??!?!????...." because I don't have time to wade through all the comments on here; and it's too bad a lot of the discussion, rather than a concerted, unified opposition to the program, seems to be arguments between individuals.  Divide and conquer?

Well, now that I know where to find that GSP notice, I'll skip those listings too.

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@lisatfs87 wrote:

I want to cancel a purchase I made with a USA seller using the GSP.

 

The seller has not shipped the item out to Kentucky yet. Will I get all my money back (Seller and Pitney Bowes)?

 

The item was worth under $5 USD and the costs of shipping is enormous ($28 USD to ship). I don't think that is fair.

 

I sent the money already (I am in Canada).


You could try asking in the answer centre (link under 'Community', top right of page) to see what those familiar with such situations might advise.  
Unfortunately you are probably at the seller's mercy, as to whether they'll agree to cancel.  Generally it's 'buyer beware' and you should check and double check what shipping will cost you, before clicking that buy or bid button.   Once you do that, it's assumed you knew what you were going to have to pay.
Agreed that often shipping for small items is ridiculously high.  They choose some expensive priority mail service when it could have gone letter-post for a couple of dollars.  But again, once you've bought the item and sent your money, you have entered a contract to buy and are probably stuck with it, and a lesson for next time.

 

(Hmm, maybe if a lot of buyers asked to cancel their transactions it would encourage sellers to drop out of that program.  ...I know, not practical or likely!)

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@3islanders wrote:

@lisatfs87 wrote:

I want to cancel a purchase I made with a USA seller using the GSP.

 

The seller has not shipped the item out to Kentucky yet. Will I get all my money back (Seller and Pitney Bowes)?

 

The item was worth under $5 USD and the costs of shipping is enormous ($28 USD to ship). I don't think that is fair.

 

I sent the money already (I am in Canada).


You could try asking in the answer centre (link under 'Community', top right of page) to see what those familiar with such situations might advise.  
Unfortunately you are probably at the seller's mercy, as to whether they'll agree to cancel.  Generally it's 'buyer beware' and you should check and double check what shipping will cost you, before clicking that buy or bid button.   Once you do that, it's assumed you knew what you were going to have to pay.
Agreed that often shipping for small items is ridiculously high.  They choose some expensive priority mail service when it could have gone letter-post for a couple of dollars.  But again, once you've bought the item and sent your money, you have entered a contract to buy and are probably stuck with it, and a lesson for next time.

 

(Hmm, maybe if a lot of buyers asked to cancel their transactions it would encourage sellers to drop out of that program.  ...I

know, not practical or likely!)


The seller thought that quoted GSP shipping price was just an ebay "estimate" and he would refund me the difference once he calculated the shipping costs separately.

 

And now we just learned about how the GSP system works as he asked me why he had to ship it to Kentucky when I lived in CANADA!

 

Now we both understand that it goes to Kentucky to get reshipped again! That is a waste and a hassle of time and money.

 

What can I do now?

Message 1592 of 6,171
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@goclunker wrote:
What are you talking about??? Do you even understand how customs work??

Did you read any of the GSP terms and conditions page, or did you just dismissed what I paraphrased because it doesn't jive with your experience?

 

For what it's worth, this is from FedEx (emphasis is mine):

 

  • Except as provided under the FedEx International Broker Select section at fedex.com, we (or a broker selected by us) will submit shipments to customs and other regulatory agencies for clearance. Duties and taxes or fees that may be assessed by any regulatory agency may be advanced on behalf of the sender and recipient provided appropriate credit arrangements have been made in advance. (See the Billing and Duties and Taxes sections.) FedEx may charge an ancillary clearance service fee, where applicable, on international shipments for clearance processing, for services requested by the shipper, recipient or importer of record, or to recover the costs passed to FedEx by the regulatory agency for regulatory filing. The types and amounts of fees vary by country. (See fedex.com/ancillary/go/service for a list of ancillary clearance service fees in your destination country.)

 

  • In some instances, at our option, we accept instructions from recipients to use a designated customs broker other than FedEx (or the broker selected by FedEx) or the broker designated by the shipper. In any event, FedEx (or the broker selected by FedEx) reserves the right to clear the shipment if the broker cannot be determined or will not perform clearance or if complete broker information is not provided (including name, address, phone number and postal code).

 

It's great that you're able to do your own customs clearance and brokerage if you receive a shipment from a carrier such as FedEx and UPS, but a lot of Canadians live some distance away from a hub for one of these carriers and don't have that luxury.  And one certainly doesn't have this luxury with the GSP partly because it's believed that GSP items are part of a container-load of freight which is cleared en masse at customs.

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Comments about the Global Shipping Program

I refuse to use the Global Shipping Program and avoid all listings using it like the plague. I want to use USPS ONLY from USA to Canada and will not deal with sellers who will not ship via USPS.

 

This new Global Shipping Program is nothing more than another horrible idea by someone who has never lived in Canada and shipped from the USA. It's ridiculously expensive and not worth it at all.

 

NEVER USE IT!!!!

 

If a seller will NOT ship via USPS, I will not buy their product.  This GSP is just another way to rip us Canadians off.  Nothing new here.  It's worse than regular couriers as it charges MORE PLUS they still charge a "handling fee" or "brokerage fee" which is a complete and utter rip off.

 

This is a disgusting program.  Please get rid of it!!!!!!!!!!!!!!!

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Its very depressing looking for items on ebay now, it just seems 98 percent are using GSP.

 

Thought i would search for an Apple Ipad, all i see is,  Customs services and international tracking provided, NO THANKS , you can keep it, its like a punishment to the Canadian buyer, this is the thanks we get for shopping at Ebay...

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@rick31797 wrote:

 

Its very depressing looking for items on ebay now, it just seems 98 percent are using GSP.

 


I've said it before, but I'll say it again for those who have missed it, I doubt that most of those sellers using the GSP are ones who have switched from using the postal system to ship their items, particularly for items such as iPads.

 

Those GSP listings you're seeing likely wouldn't offer Canadian shipping otherwise.  Those that remain would likely ship by carriers that would ensure that you pay the taxes due on the item, as well as the possibility of other fees payable upon receipt or built into the item's shipping price.

 

But, hey, at least you'd be getting great customer service.  😉

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@marnotom! wrote:

@rick31797 wrote:

 

Its very depressing looking for items on ebay now, it just seems 98 percent are using GSP.

 


I've said it before, but I'll say it again for those who have missed it, I doubt that most of those sellers using the GSP are ones who have switched from using the postal system to ship their items, particularly for items such as iPads.

 

Those GSP listings you're seeing likely wouldn't offer Canadian shipping otherwise.  Those that remain would likely ship by carriers that would ensure that you pay the taxes due on the item, as well as the possibility of other fees payable upon receipt or built into the item's shipping price.

 

But, hey, at least you'd be getting great customer service.  😉


your always quick to suggest things that you , yourself have not tried, and why am i spending the time filtering out ebay sellers that are using GSP  but may or may not use it. 

 

But...........Just for my curiosity i sent out 8 emails asking sellers if they would ship to Canada USPS... 

I will post the comments, i got one back already..

 

All international buyers must use ebays Global Shipping Program.

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@lisatfs87 wrote:

The seller thought that quoted GSP shipping price was just an ebay "estimate" and he would refund me the difference once he calculated the shipping costs separately.

 

And now we just learned about how the GSP system works as he asked me why he had to ship it to Kentucky when I lived in CANADA!

 

Now we both understand that it goes to Kentucky to get reshipped again! That is a waste and a hassle of time and money.

 

What can I do now?


See, eBay, not even the sellers know how this works!!
Did you try the Answer Centre?  That's a better place to get direct questions answered.   This thread is too full of separate arguments to get a specific situation addressed.

I guess if I were you I'd ask the seller how much he actually had to pay, and if he's willing to refund you the difference.  If he had to pay that extra cost, then he likely won't want to give you any of it back, because then he loses $$.

You're right, it's a ridiculous waste and hassle.  Sorry I can't help you further, never having had to deal with it and not knowing how it works from the seller's end.  But good luck!

 

And, regarding filtering out items in the list view search results, I notice that that "customs & tracking provided" line does NOT show up in my Watched Items list... I am watching some things I thought I'd like, and added before I knew where to find that or what it was.  So if you're trying to filter out these items, you just don't add them to your watch list at all, or like me you'll keep checking them, having forgotten they were GSP items.  Feh.  😠

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But...........Just for my curiosity i sent out 8 emails asking sellers if they would ship to Canada USPS... 

I will post the comments, i got one back already..

 

All international buyers must use ebays Global Shipping Program.


Best of luck with that, after only being able to purchase one item that had been listed with the GSP and communicating with 11 GSP sellers I gave up. It was frustrating and anything but simple trying to help the seller opt out within a reasonable time so I could bid. Even Customer Service helping a seller didn't work.

On 2 GSP listed +4lb. books purchased for my neighbour, the shipping costs were good , delivery 15 days compared to my USPS  items taking  7-11 days, both had been opened and tracking was very poor compared to USPS and CP.

Right now the import charges vary widely on similar non duty bearing items. They are so inconsistent that it wouldn't be worth the time for me to check through the GSP listed items.

A 80.00 BIN GSP listed shirt shows import charges of 8.00, yet a 35.00 BIN GSP listed shirt has 12.00 import charges. 

Up until mid October the import charges on ebay.ca were sometimes 2-4 times as much as those shown on ebay.com for various categories. 

Import charges were later revised to the lower charges shown on ebay.com. 

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I'm still buying from the States, but now it's reached a point where I have to prompt about half of my sellers on how to get around the GSP.

 

I have 3 items waiting for payments and two are GSP items which the sellers agreed to ship the normal way.

I just don't have the energy to deal with it today any more.

I'll try in the morning again.

 

I just paid for an item that I won on January 19th and it took at least a dozen emails till the seller managed to bill me correctly.

 

It's a lot of extra work for nothing.

 

 

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