Buyer Central

I bought an item from seller and I never receive the item, how to proceed to get refund

I bought an item from seller and I never receive the item, how to proceed to get refund ebay says there is not such an item ,

Tracking queastion

Having an item shipped to Canada - why would it end up in Chicago after passing through customs at Erlanger KY? Usually after the Erlanger tracking update, I'll see the item get transferred to a Canadian carrier, usually Canada Post. However, this is...

a seller has taken over $700 for a hot toys hulkbuster and its been 6 months

How can I get a refund and report a seller. Its been more than 30 days. Ebay says it can not help as its been more than 30 days. Seller keeps saying he will send the item. It cost Over 700USD. Is there anything I can do?

What's the shipping cost for a very small package from the US?

I asked a US ebay seller if he could ship my order(a small item) any cheaper,he says $36.48 USD ($45.50 CDN$), but it just doesn't make sense, the item in question is a metal nut 2.1/2" long, 1" wide and weighs about 10 grams,does that not fit in a s...

I need your help please

seller will not ship to your primary shipping address would you like to change your primary address when I'm trying to purchase this words appear what should I do?

European sellers are starting to be reluctant shipping into Canada.

It has become abundantly clear that Canada Post has started to purposely throttle inbound shipments that are shipped using "registered" method from other countries. CPC also recently removed the ability to track these shipments on the CPC website, an...

this item I never received. Ebay closed the case. Now Where is MY ITEM?

The responsibility of the seller is to make sure the people receive their items they paid for. My Item 112235197054 got lost somewhere I don't know Where. Canada pot said they delivered it but I did not receive anything from them. there is a tracking...

Questions regarding Return/Refund process...

Hi all, I have some questions regarding the return/refund process for a recent purchase. Thankfully, most of my transactionshave been trouble free, rarely have I needed ebay to 'step in'. I am hoping someone can advise me if I am going aboutthis corr...

Rip-offs on eBay by US sellers with inflated shipping fees...???

I bet most US sellers that overcharge shipping fees to buyers outside the USA don't even know they're doing it. They don't care because mostly the buyers will end up paying for it. Exemple;A Backsaver Grip Handel sales for C $22.27, Shipping to Canad...

Product not received after 90+ days

I purchased a product last spring and never received it. I contacted the seller throughout the year and kept getting promises that it would be sent ASAP. It was a custom-made product so delayed shipping was expected. I've contacted the shipper again ...

Shipping

Anybody having problems receiving items lately? 4 out 5 item never received. end up with refunds.

What is with this customer service! HORRIBLE

my case number that i have been dealing with for WEEKS! WRONG PRODUCT and OPEN medication with a product that was soon after being bought removed! i sent photos and just got ANOTHER email from ebay saying that my case is on hold because the seller ne...

Resolved! Seller scammed me out of a refund

I opened a case for an item not as described, returned the item and somehow seller managed to get the case closed having claimed the $312.67 was refunded with a PayPal transaction number and all. Only problem is the PayPal number leads to a 404 page ...

Resolved! Why am I being charged by GLOBAL mail and import tax when i make a purchase in another country

Today I purchased a collectors item from England and received an invoice with an Import tax the purchase was for $40.74 and the tax was $12.85 . I was unaware that Canada Taxed used Items ? Does E bay monitor their Global mail.. it is not the most ef...

I am so fed up with search

A freaking monkey could design a better search algorithm than what eBay uses. Case in point: When searching for an ipad pro pencil I had to add the following negative keywords before the object of my desire even became visible: Apple Pencil for iPad ...

FLASH COUPON TODAY ONLY ENDS 6 PM PST

Just noticed this on the home page..... How to redeem your Coupon: Shop for eligible items. (See below for exclusions.)Pay for your item with PayPal by 6:00 PM Pacific Time on 08/26/2017Enter the Coupon code in the redemption code field: POSTECLIPSE1...

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Global Shipping Program – advice for Canada buyers with PO Box

For all of our recent purchases where shipment was through the Global Shipping Program, the final destination carrier has been Canada Post – which is great actually – it is way more convenient for us to go to the post office to pick up a parcel then ...

purchase accidentally cancelled?

I bought a backpack from a vietnamese seller and it was taking a while to ship so i messaged them, they answered they were sorry and gave a sound explanation then ask if i still wanted the item or if a refund would be better.I answered it was fine an...

Resolved! eBay and buyer protections

I feel really let down on my recent purchase, and wondering if anyone has any tips for me. I'm in a case where I need to return a new-to-me phone because it doesn't charge. The seller is 100% rated and sells lots of phones and advertised returns are ...

How long does Canada customs take?

Hi, I bought a package from a China seller roughly 2 months ago, the package was shipping through Yanwen and has not yet arrived. The tracking number says that it reached the Canada Airport 45 Days ago. Do customs usually take this long?

Seller canceled my order saying he can't find the item. but 3 remains for sale

I bought an item from a seller a couple days ago. A day later the seller cancels my order saying he can't find the item. I got a refund later. I checked his listings and the item remains for sale with 1 sold and 3 remaining. I asked him about this an...

Fraud- never got my item and no refund

Luxury Geneva Women's Girl Watch Crystal Stainless Steel Quartz Analog Wrist They are fraud. I never got my item and they did not refund. They only reply trust us, we will refund. Just nonsense.

eBay's survey

This is funny... I got a survey from eBay to comment on my buying experience. But... I rarely buy anything on this account! That survey should have been sent to my buying account.

Vendors are putting delivery dates on items which pass the 60 day feedback period. Item disappears.

Example. Purchase item December 15 2016. Vendor states delivery is between January 15 to February 20. After 60 days your item disappears from your PURCHASE HISTORY and all vendors are doing this. Putting delivery dates where the final estimated deliv...

fake batteries

Bought 2 cell phone batteries that were promised to be real from a Canadian seller for $15.25 shipped. They do not hold a charge for longer than 3 to 4 hours. The original battery which is in need of being replaced lasts about 8 hours and is from 201...

Resolved! Seller offered me cash for a positive review

upon buying camera lenses from a seller, i got trashy lenses and so i requested a refund, seller offered me 2 dollars extra to give him a positive feedback.i checked the reviews of that seller before buying and they were all positive, and now that i ...

Difference between ebay.com and buying something from ebay.ca that ships from USA?

I'm new to Ebay and trying to purchase a laptop. What is the difference between using ebay.com (and buying something that ships from the USA) and using ebay.ca (and also buying something that ships from the USA)? In both cases, I probably have to go ...

Resolved! Trying to get a combined invoice. What am I doing wrong?

HiI want to by 6 light weight items from a Canadian seller who offers free shipping after the first item (shipping 2 dollars) When I hit buy it now on any of her items, it takes me to a page asking for payment. If I leave, it is gone from my buy list...

10 items never arrived. buyer protection expired and seller hasn't resent or refunded payment in

I unknowingly waited too long to make use of the EBay buyer protection on a 10 item order from Satisfyelec_______ . I opened 10 cases anyway and closed them when the seller said he would re-ship. He still hasn't after over 7 months. what else can I d...

What's up with shipping delays from China and eBay 1) not covering MONEYBACK gurantee; 2) feedback

My recent purchases from sellers based China starting from November has been disastrous when it comes to delivering to Canada. The average delivery time is more than 2 months, more like 3 months in some cases. One purchase I made in early December 20...