eBay

princessjainascloset · ‎02-11-2025

For a few weeks now I've been noticing that the Ebay shipping label fees, when they get posted to my payment account, seem higher than the cost I remember paying when I bought the label. I started keeping screenshots. On Feb. 5, I shipped a figure to the US with Fedex, through Ebay, and it charged me $18.68. I took two screenshots. I've checked every day to see when that would be posted, and it was today, February 11, and the charge is $24.37. I suspect this is happening on more shipments and if it's happening to me, it could be happening to others. I'm waiting for Ebay to call me and will ask them about it, but posting in the meantime so others can start checking the amounts charged for shipments and whether or not that matches what's actually coming through.

an_709184 · ‎11-08-2025

Yea they need to be sued. eBay will say to talk to Canada Post and Canada Post will tell you to sort it out with eBay. You're just running in a circle, don't even bother. At the end, neither will reimburse you, quite literally a scam. Shame on them!

morepleaseshop · ‎11-08-2025

Sorry, wrong thread.

an_709184 · ‎11-09-2025

I just got double charged for an expedited lite, $6 then $3 a few days after. It was a bubble mailer, 100g (20x20x4 cm). Got charged $6 and then $3 two days later.

patphotog · ‎11-10-2025

Canada Post is doing that constantly, not respecting the discounted prices provided by Ebay. If your package has to transit through Winnipeg...you will get a surcharge. Just got a surcharge of $5 for a package going to to Saskatoon from Quebec. The package dimensions and weight were accurate.

an_709184 · ‎11-10-2025

Currently, there seems to be a problem with the price displayed by the calculated shipping cost formula, displaying too great a discount, likely due to an expired promotion, like other users have mentioned. This causes you (the seller) to pay extra to cover this discrepancy, as Canada Post is no longer honouring those prices. In this case, it's not a surcharge due to weight or dimensions discrepancies, but simply an "overcharge". This problem started around the time of the strike for me (unrelated to the strike itself, just giving you a time reference).

This is not to say that in normal circumstances, Canada Post doesn't lie about the weight and dimensions; they 100% do. It hasn't happened to me with eBay labels, but it does happen if you buy directly from them or through another third party like Shippo. If you are close (in either weight or size) to the next price bracket, they will add a few grams and centimetres (usually 0.5-1 cm) from experience and bill you $1-2$ extra. There is currently a lawsuit on this matter in Alberta. Scummy practices all around.

transtraders · ‎11-19-2025

I just got one today that was $5.58 over what was originally billed to the customer(I used calcuated shipping) and what the initial label cost was when I purchased through ebay labels.

Original label price was $12.26, I got charged today $17.84.

The item was going from Riverview, NB to Oakville, ON.

Is there any way to fight this? or is it just a waste of time?

If it was only a few cents or even a dollar or two I probably would let it slide, but over $5 is pretty excessive, and I am not too happy about it.

an_709184 · ‎11-19-2025

I did a price check yesterday or the day before that, and the price was back to normal (higher price, not longer over-discounted). When did this happen? I haven't been billed in the last week, so I will check if this is reflected on my funds page soon. I have been mostly sending Expedited Lite.

You can open a case or submit a ticket if it's about the Expedited Lite double charge bug (Devon said it's been fixed now), and they will refund you. As far as the Expedited overcharge (not surcharge) bug from the expired promotion that ended in August, I haven't been refunded, and I don't believe they will. They have yet to address it even tho it's potentially fixed. At the end of the day, eBay will tell you to talk to Canada Post, and Canada Post will tell you to take it up with eBay; you'll essentially be getting clowned, speaking from firsthand experience. If you get really, really lucky with nice rep, they might refund you, no questions asked.

jtg204 · ‎11-20-2025

What was the shipping service and parcel dimensions?

ichopshop · ‎11-20-2025

Canada Post and UPS are more than capable of doing the same thing... I've had many extra charges from both after shipment, through eBay and outside vendors. Most aren't worth chasing down and are unfortunately the cost of doing business.

lotzofuniquegoodies · ‎11-20-2025

@ichopshop wrote:
Canada Post and UPS are more than capable of doing the same thing... I've had many extra charges from both after shipment, through eBay and outside vendors. Most aren't worth chasing down and are unfortunately the cost of doing business.

@ichopshop

devon@ebay

Recently I have had several upcharges. A few minor. Balance were 3 or more dollars with CP/ebay labels. If CP via eBay is going to send sellers revised charges for shipments then the least they could do is include an explanation (break down) of what caused the modification. This is just normal business practice. In the past these "revised" bills were worst case scenario what would be considered occasional. Lately they have almost become....wait for it...it's coming.

Because this is happening under the hood they are charges that a seller has to write off as a loss because there is no way withing eBay to send a buyer a revised bill for these charge discrepancies. The dispute process is "you fill in the blank'.

As a side most sellers would have to send refunds to buyers due to discrepancies caused by combined or multiple unit shipping. It would interesting to know with eIS if a buyer is overcharged how often or if ever they get a refund for overpaid shipping or incorrectly charged taxes.

isamu.kun · ‎11-20-2025

Is there a thread somewhere specifically about the expedited lite double charge? I know I had a bunch of these happen over the past year and wrote them off as "Must have gotten the weight wrong, sucks for me". Not sure how helpful it'd be at this point since most of them were more than 90 days ago and I don't have a sightline on em, but any kinda refund would be nice!

isamu.kun · ‎11-20-2025

devon@ebay

Had a ton of these happen recently too! Switched to a new business policy on all my items to have buyers pay for Expedited Parcel (not Lite) and have been finding a week later I end up getting charged $2-$5 more than what eBay charged the buyer, and what it said the label would cost when I bought it. Spoke to an eBay rep and he was confused as to why this would be happening, but ultimately said I'd need to talk to Canada Post to resolve it. Guess what Canada Post said? Talk to eBay.

As others have said, it used to be a rare one off kinda thing for this to happen. Now it seems to be almost every package I've been shipping, and I darn well know my measurements and weight are right.

jtg204 · ‎11-20-2025

What are the dimensions of your packages being charged more when using regular expedited parcel?

jtg204 · ‎11-20-2025

There are many. The bigger recent one is here:

https://community.ebay.ca/t5/Seller-Central/Canada-Post-Expedited-Lite-Labels-Being-Charged-as-Exped...

an_709184 · ‎11-20-2025

It's unrelated to weight and dimension. It's an overcharge, not your regular surcharge. People are saying that a promotion ended in August, and eBay hasn't updated its shipping cost formula. I did test the shipping cost a few days ago with the same address from a previous package, and the price is now higher (closer to what it should've been), so I'm thinking that the issue has been solved, although no mention of it anywhere from eBay themselves. I've had many Expedited labels come back 3-4$ more, zero refunds.

an_709184 · ‎11-20-2025

https://community.ebay.ca/t5/Seller-Central/Canada-Post-Expedited-Lite-Labels-Being-Charged-as-Exped...

Contact support and mention the Bug Ticket Number: EWATCHOP-263836

lotzofuniquegoodies · ‎11-20-2025

@lotzofuniquegoodies wrote:
@ichopshop wrote:
Canada Post and UPS are more than capable of doing the same thing... I've had many extra charges from both after shipment, through eBay and outside vendors. Most aren't worth chasing down and are unfortunately the cost of doing business.
@ichopshop
devon@ebay
Recently I have had several upcharges. A few minor. Balance were 3 or more dollars with CP/ebay labels. If CP via eBay is going to send sellers revised charges for shipments then the least they could do is include an explanation (break down) of what caused the modification. This is just normal business practice. In the past these "revised" bills were worst case scenario what would be considered occasional. Lately they have almost become....wait for it...it's coming.

Because this is happening under the hood they are charges that a seller has to write off as a loss because there is no way withing eBay to send a buyer a revised bill for these charge discrepancies. The dispute process is "you fill in the blank'.

As a side most sellers would have to send refunds to buyers due to discrepancies caused by combined or multiple unit shipping. It would interesting to know with eIS if a buyer is overcharged how often or if ever they get a refund for overpaid shipping or incorrectly charged taxes.

devon@ebay

Little follow up. My expedited lite are often off within pennies due to delays in ebay billing.

Regular Canada expedited are the shipments off by 2 to 5 bucks. Intl tracked have been right on the nose. There is still little in the way as to how long it takes for billing to be processed and get removed from ebay funds. (Note: eBay FVF's and Promoted fees are 100 % immediate. Advised/approved credit receipts require major patience!!)

transtraders · ‎11-20-2025

It was Canada Post Expedited Parcel.

Demensions: 12x16x11 (not sure why its not showing the higher # first, I always put the higher # first. Not sure if it makes a difference or not)

Weight: 290grams

flipistics · ‎11-21-2025

@transtraders wrote:
It was Canada Post Expedited Parcel.

Demensions: 12x16x11 (not sure why its not showing the higher # first, I always put the higher # first. Not sure if it makes a difference or not)

Weight: 290grams

I think eBay was treating smaller parcels incorrectly for a while (I think they might have fixed it now, but I'm not positive). That's probably why the weird minimum sizes were listed on expedited parcels. Your box (I'm assuming that's cm and not inches given the weight) would probably have been bumped up to 23x20x11 with the issue and the label bought as a parcel rather than a packet, and I suspect that's where the upcharge came from.

According to the Canada Post ABCs of shipping document (updated July 2, 2025) the service tiers in cm are:

Document: 14x9x0.1, 50g with max 38x27x2, 1.36kg

Packet: 10x7x1.5, 50g with max LxWxH = 3220 cm3, 1.36kg (does the max size look familiar?)

Parcel: 23x20x2.5, 100g with max 30kg

jtg204 · ‎11-21-2025

Use 'get another label' for the order, and enter 23 x 20 x 11 instead and see if the rate estimate matches what you were charged in the end.

ebay labels increase the size of the actual label's LxW to 23x20, and with Height=11cm in your case it might be what I've encountered with small 12cm tall boxes (see here).

The new dimensions appear on the label itself if this is the case still. If you have a copy or can reprint the label you can check what the label actually is. ebay will show your entered dimensions instead (LxW flipped around).