Prices for shipping changing from when I buy label to when it's charged

[princessjainascloset]

For a few weeks now I've been noticing that the Ebay shipping label fees, when they get posted to my payment account, seem higher than the cost I remember paying when I bought the label. I started keeping screenshots. On Feb. 5, I shipped a figure to the US with Fedex, through Ebay, and it charged me $18.68. I took two screenshots.  I've checked every day to see when that would be posted, and it was today, February 11, and the charge is $24.37.  I suspect this is happening on more shipments and if it's happening to me, it could be happening to others. I'm waiting for Ebay to call me and will ask them about it, but posting in the meantime so others can start checking the amounts charged for shipments and whether or not that matches what's actually coming through. 

[an_709184]

Yea they need to be sued. eBay will say to talk to Canada Post and Canada Post will tell you to sort it out with eBay. You're just running in a circle, don't even bother. At the end, neither will reimburse you, quite literally a scam. Shame on them!

[morepleaseshop]

Sorry, wrong thread.

[an_709184]

I just got double charged for an expedited lite, $6 then $3 a few days after. It was a bubble mailer, 100g (20x20x4 cm). Got charged $6 and then $3 two days later.

[patphotog]

Canada Post is doing that constantly, not respecting the discounted prices provided by Ebay. If your package has to transit through Winnipeg...you will get a surcharge. Just got a surcharge of $5 for a package going to to Saskatoon from Quebec. The package dimensions and weight were accurate.

[an_709184]

Currently, there seems to be a problem with the price displayed by the calculated shipping cost formula, displaying too great a discount, likely due to an expired promotion, like other users have mentioned. This causes you (the seller) to pay extra to cover this discrepancy, as Canada Post is no longer honouring those prices. In this case, it's not a surcharge due to weight or dimensions discrepancies, but simply an "overcharge". This problem started around the time of the strike for me (unrelated to the strike itself, just giving you a time reference).

This is not to say that in normal circumstances, Canada Post doesn't lie about the weight and dimensions; they 100% do. It hasn't happened to me with eBay labels, but it does happen if you buy directly from them or through another third party like Shippo. If you are close (in either weight or size) to the next price bracket, they will add a few grams and centimetres (usually 0.5-1 cm) from experience and bill you $1-2$ extra. There is currently a lawsuit on this matter in Alberta. Scummy practices all around.

[transtraders]

I just got one today that was $5.58 over what was originally billed to the customer(I used calcuated shipping) and what the initial label cost was when I purchased through ebay labels.

Original label price was $12.26,  I got charged today $17.84.

The item was going from Riverview, NB to Oakville, ON.

Is there any way to fight this? or is it just a waste of time?

If it was only a few cents or even a dollar or two I probably would let it slide, but over $5 is pretty excessive, and I am not too happy about it.

[an_709184]

I did a price check yesterday or the day before that, and the price was back to normal (higher price, not longer over-discounted). When did this happen? I haven't been billed in the last week, so I will check if this is reflected on my funds page soon. I have been mostly sending Expedited Lite.

You can open a case or submit a ticket if it's about the Expedited Lite double charge bug (Devon said it's been fixed now), and they will refund you. As far as the Expedited overcharge (not surcharge) bug from the expired promotion that ended in August, I haven't been refunded, and I don't believe they will. They have yet to address it even tho it's potentially fixed. At the end of the day, eBay will tell you to talk to Canada Post, and Canada Post will tell you to take it up with eBay; you'll essentially be getting clowned, speaking from firsthand experience. If you get really, really lucky with nice rep, they might refund you, no questions asked.