eBay

princessjainascloset · ‎02-11-2025

For a few weeks now I've been noticing that the Ebay shipping label fees, when they get posted to my payment account, seem higher than the cost I remember paying when I bought the label. I started keeping screenshots. On Feb. 5, I shipped a figure to the US with Fedex, through Ebay, and it charged me $18.68. I took two screenshots. I've checked every day to see when that would be posted, and it was today, February 11, and the charge is $24.37. I suspect this is happening on more shipments and if it's happening to me, it could be happening to others. I'm waiting for Ebay to call me and will ask them about it, but posting in the meantime so others can start checking the amounts charged for shipments and whether or not that matches what's actually coming through.

isamu.kun · ‎11-21-2025

I'm using Canada Post Expedited Parcel.

My boxes are 10' x 4' x 4' , which I round up to 26cm x 11cm x 11cm at label creation, and weight is usually 275-300g, with some being closer to 600g.

The first item I noticed this on the buyer had paid $15.18 for the above dimensions and 570g weight. A week later I got charged $18.26 for the shipping label. If I go back to that order right now and try to generate new labels with the same dimensions and weight it says it'll cost $ $15.31.

jtg204 · ‎11-21-2025

If you enter 26x20x11 cm instead, does it match the higher charge?

isamu.kun · ‎11-21-2025

Nope, it's the exact same charge (see attached).

jtg204 · ‎11-21-2025

26x20x11, you have 26x10x11 there.

jtg204 · ‎11-21-2025

Yup, checked and this *cough* scam *cough* between Canada Post and ebay is still active.

To test I ordered a 26x11x11cm label and actual label generated is bumped up to 26x20x11cm as suspected.

That's what Canada Post likely charged you for later. Might be small difference now with fuel charge changes since you ordered though.

ebay will display the dimensions you entered for the label details, but the dimensions for the label are larger, and it makes a difference at this size.

.

isamu.kun · ‎11-21-2025

Ah shoot, thanks for catching that typo!

Yep, I'm seeing exactly what you are. when changing it to 26x20x11 the estimated label price is $18.41, which is close to what I ended up actually paying for the label.

So what's the solution to this? Given that the labels are being bumped up to the minimum this feels like the system working as designed (if under the minimum it makes sense you get charged the minimum), but then why are the labels offering me and buyers a shipping price that's for an item smaller than the minimum? In an ideal world eBay updates it so the correct shipping cost is given, based on the minimum dimensions.

Honestly, it feels like until this is fixed I might be better off when getting a label trying to fudge my package weights to be lower and ship expedited lite, because in the past when I didn't realize some of my items were slightly over the 200g limit and I'd get double charged to make up the difference the total price per package would be closer to the 15$ estimate expedited parcel currently gives rather than the 18$ it's actually charging.

Either that or just use a flat shipping rate. As long as I have dimensions and weight for my listings that doesn't affect my EIS eligibility does it?

snuggletumbletoys · ‎11-21-2025

I've called them 3 seperate times in the last few months with overcharges on at least 30-40 items and they record the each one say they will forward them to whoever they forward them to and then nothing. my running total of overcharges is around $71 and that's not counting the currently ones from a few days ago. The worst were 3 going to the hub that were overcharged $8.26 each. I also suggest that every one call and keep calling until it gets resolved, if it gets resolved.

jtg204 · ‎11-21-2025

My solution was to get labels with Shippo (linked to ebay account) instead. Same rate if not better, but not as convienient to buy. They generate labels with the right dimensions, or did the few times I've used it on my small boxes since noticed this issue. It seems to be a ebay with Canada Post thing. Shippo is not immune to the regular unexplained over charges, but I haven't experienced those yet.

lotzofuniquegoodies · ‎11-21-2025

@an_709184 wrote:
It's unrelated to weight and dimension. It's an overcharge, not your regular surcharge. People are saying that a promotion ended in August, and eBay hasn't updated its shipping cost formula. I did test the shipping cost a few days ago with the same address from a previous package, and the price is now higher (closer to what it should've been), so I'm thinking that the issue has been solved, although no mention of it anywhere from eBay themselves. I've had many Expedited labels come back 3-4$ more, zero refunds.

@an_709184

@jtg204

@isamu.kun

I recently had an expedited where the measurements printed out differently than the inputted measurements. (Confirmed with the 2nd unit available.) The label charge at time of printing matched the listing details to the location. In confirming with the actual measurements the discrepancy was approx. 4.00 more. I followed up with CP and they have opened a ticket under the eBay account number and my name.

As a side while speaking to the agent, I confirmed where the measurements entered are actually more than the physical measurements you "should" in theory/practice get a credit if the billable charges "should" be less. From personal experience I have only ever seen upcharges. Never credits for overcharges. CP is aware of the fact that any modified charges should be forwarded to sender with an explanation for the discrepancy.

isamu.kun · ‎11-21-2025

@jtg204

Makes sense to me, will give it a try and see what happens! It actually looks like I used to use them for labels forever ago through eBay, but the link to my ebay got disconnected back in 2024. Next order I get I'll see what happens when making a label through them.

Hope eBay can actually get this sorted out, if only for convenience sake!

flipistics · ‎11-21-2025

@isamu.kun wrote:
@jtg204
Makes sense to me, will give it a try and see what happens! It actually looks like I used to use them for labels forever ago through eBay, but the link to my ebay got disconnected back in 2024. Next order I get I'll see what happens when making a label through them.

Hope eBay can actually get this sorted out, if only for convenience sake!

You can also try EasyShip (they have a free tier for limited volume per month). You may find UPS from Click Ship to be even cheaper though (and they offer free pickups!).

transtraders · ‎11-22-2025

I did what you suggested and it is showing the price at $17.99 with those higher demensions, which is closer to what I was actually charged ($17.84).

Looks like I am going to have to go with Flat rate shipping instead of calculated if this "scam" continues.

Is this strictly at CP/Ebay problem or is UPS also affected?

an_709184 · ‎11-22-2025

Only domestic CP labels afaik. However, the pricing seems to be in-line with other tier 4 discount rate now. I tested it a few days ago with some previously undercharged (overdiscounted) labels, will have to see the bill to confirm it tho. Only domestic CP labels afaik. However, the pricing seems to be in line with other tier 4 discount rates now. I tested it a few days ago with some previously undercharged (overdiscounted) labels, will have to see the bill to confirm it tho.

UPS does their normal fake weight/dimensions surcharge randomly and the occasional $7 fee for address correction.

lotzofuniquegoodies · ‎11-24-2025

@an_709184 wrote:
Only domestic CP labels afaik. However, the pricing seems to be in-line with other tier 4 discount rate now. I tested it a few days ago with some previously undercharged (overdiscounted) labels, will have to see the bill to confirm it tho. Only domestic CP labels afaik. However, the pricing seems to be in line with other tier 4 discount rates now. I tested it a few days ago with some previously undercharged (overdiscounted) labels, will have to see the bill to confirm it tho.

UPS does their normal fake weight/dimensions surcharge randomly and the occasional $7 fee for address correction.

Going forward it would be a very good idea to monitor your expedited labels. I've had 2 in the past week where the measurements magically changed when label printed. This is causing revised bills inaccurate charges being sent to sellers after the fact. This is an eBay issue. NOT a seller data entry error!!!!

I just had 1 to Vancouver. Entered 14 x 14 x 12 cm .440 grams. When label printed measurements on label printed as 23 x 20 x 12 dim weight 1.100

Similar to the longstanding issue with expedited lite. Enter in actual measurements. When label prints measurements are over ridden to 5 x 5 x 5 cm which would be size of a large stamp. Entered weight displays as entered.

devon@ebay Please investigate this situation ASAP please!!!!!

an_709184 · ‎11-24-2025

Yeah, the measurements and weight changing on the printed label are known issues. I've had it randomly for the past 6 months, I think. It's not related to the overcharge, I don't think, since I think it's just a visual glitch and that the actual measurements of the package are stored in the data associated with the tracking number (I'm guessing). The overcharge you are getting is associated with an expired promotion, and Canada Post are no longer giving those rates, but eBay hasn't updated their calculated shipping cost formula to take it into effect. However, this seems to be fixed, like I said, since the prices are closer to the price of other T4 discounts, such as Shippo.

Regarding the 5x5x5 for Expedited Lite, I heard it's a code between eBay and Canada Post to identify packages that are Expedited Lite.

lotzofuniquegoodies · ‎11-25-2025

@an_709184 wrote:
Yeah, the measurements and weight changing on the printed label are known issues. I've had it randomly for the past 6 months, I think. It's not related to the overcharge, I don't think, since I think it's just a visual glitch and that the actual measurements of the package are stored in the data associated with the tracking number (I'm guessing). The overcharge you are getting is associated with an expired promotion, and Canada Post are no longer giving those rates, but eBay hasn't updated their calculated shipping cost formula to take it into effect. However, this seems to be fixed, like I said, since the prices are closer to the price of other T4 discounts, such as Shippo.

Regarding the 5x5x5 for Expedited Lite, I heard it's a code between eBay and Canada Post to identify packages that are Expedited Lite.

@an_709184 As I posted previously IF a seller inputs incorrect measurements according to CP they credit. I personally have never had this happen to me...according to CP cs.

If you under input then you get the applicable charge.

I've never had it happen or spotted with regular expedited until recently. For my last 3 expedited the input is not matching the printout with the measurements. The default seems to 23 x 20 x 7 (or in that range +-) for the new current printed label. Pretty sure that is not or has ever been the physical CP minimum requirements for measurements. This topic has always been hazy as to how it is actually enforced or applied. Rounding up is one thing...Creatively increasing measurements inaccurately seems very hinky!!

As a side note: the places if you want to compare are the ebay labels summary display and the printed label. Like with a certain glove if it doesn't fit you must acquit. What you enter should match what prints out and should be charged correctly.

@devon@ebay For clarification does the thumbs up mean that this is being investigated?

flipistics · ‎11-25-2025

@lotzofuniquegoodies wrote:

As I posted previously IF a seller inputs incorrect measurements according to CP they credit. I personally have never had this happen to me...according to CP cs.

I've had this happen before (not when purchasing through eBay).

lotzofuniquegoodies · ‎11-25-2025

@flipistics wrote:
@lotzofuniquegoodies wrote:

As I posted previously IF a seller inputs incorrect measurements according to CP they credit. I personally have never had this happen to me...according to CP cs.

I've had this happen before (not when purchasing through eBay).

@flipistics

For this to happen with 3 shipments in a row something is going on under the hood that needs to be corrected pdq. How many others is this happening to especially if revised charges are showing up 3 to whenever days later based on the printed measurements vs the actual measurements?

jtg204 · ‎11-25-2025

"Pretty sure that is not or has ever been the physical CP minimum requirements for measurements."

The minimum for parcels is 23 x 20 x 2.5 cm (source). ebay used to have the old minimum, sometime after I posted my initial warning about this ebay changed the minimum shown on the label purchase page to match Canada Post's minimums as well.

There was one case posted in another topic where 24x19x4 was changed to 23x20x3.5 ( https://community.ebay.ca/t5/Seller-Central/eIS-and-the-Lettermail-quot-Problem-quot/m-p/530629/high... )

isamu.kun · ‎11-25-2025

@lotzofuniquegoodies

@jtg204

@an_709184

So today I started getting some VAT Refunds, which have tracking numbers from items I had shipped in October attached to them. These ones were Expedited Lite instead of Expedited Parcel like my recent packages, but it also seems they were affected by the increased minimum measurements being on the label despite the estimate being based on lower measurements. At the time I chalked the increased label price up to my packages being slightly heavier than 200g, but now knowing what I know I went back and did the test of going back to those old items and trying a new label with bumping my dimensions up to the minimums and the price increase was in line with what I eventually got charged for my label.

The VAT Refunds were for the exact difference between the increased Canada Post label price and the eBay label price I was originally offered. So I mean I got that going for me lol. Hopefully the rest of my late Oct and early/mid Nov packages get refund corrections as well, and eBay fixes the issue.

I'm curious now though. I only recently swapped from using Expedited Lite to Expedited Parcel recently due to the fact I thought I was getting dinged on being slightly above 200g. Now that it seems fairly obvious that I was getting hit by the higher minimum being enforced on the label I wonder if I should just move back to Expedited lite and keep rolling the dice on getting charged extra for being over the minimum weight. My package dimensions seem to fall just under the 3,220cm2 maximum (26x11x11 = 3,146cm2) so maybe that's why almost all my previous Expedite Lite parcels flew under the radar even though they're 210-230g?