eBay

nicli_7 · ‎01-27-2022

eBay decided to suspend my account and indefinitely remove my ability to sell, and to be honest I’m pretty much done with selling on eBay because I only have positive seller reviews, items are not that expensive ($300-$400) and for any items that I had to cancel I provided detailed explanations to all my buyers (COVID and Snow storm related problem, something I can’t control).

Now the problem is I have $5000 in my eBay account that eBay is holding. That is a relatively large amount to me so I was just wondering how can I get my money back? Obviously eBay can’t “indefinitely” hold my $5k since I have proof of all these orders got delivered. I’m just confused on what steps I need to take to get my money back.

thanks in advance for any help.

nicli_7 · ‎01-27-2022

tyler@ebay

I saw from previous posts that you’ve been extremely helpful with assisting customers. I can’t seem to DM you but is there anyway you can help me out? Thank you.

recped · ‎01-27-2022

Depending on the reason for the supension eBay will probably hold the funds until 30 days past the last estimated delivery date. That is when MBG claims are no longer a possibility.

It's possible they might hold funds for a longer time since there is always the "chance" of a payment chargeback.

Eventually they WILL release the funds.

"What else could I do? I had no trade so I became a peddler" - Lazarus Greenberg 1915
- answering Trolls is voluntary, my policy is not to participate.

reallynicestamps · ‎01-28-2022

With all your listings closed it took a little searching to find possible problems.

This might be it.

You sold four dozen high value (and high fraud) Air Jordan sneakers as a preorder , sold in December for delivery in January. #144317637067

"This is a pre-order. There is no guarantee for delivery date due to holiday season's shipping delay. Latest the orders should be shipped by early January. Price of these will not increase as long as you have placed an order before the release."

Then there is the question of eBay's newish Sneaker Authentication Service. I'm not sure if eBay has extended that to Canada or not.

It's not a good idea for a new seller to offer a product he doesn't have in hand, ready to ship. As you noted in your description, there are slowdowns and hiccups in shipping these days. More problems for a new seller.

If you can't prove Delivery (not shipping , delivery) you will have to refund your angry customer. Even if you can later show the shoes were delivered. Then you can only cross all your fingers and toes, and ask the buyer if he would be nice enough to refund the refund.

I've done that and it was successful about half the time. But my demographic runs to old guys who like to follow rules. Does that match your customer?

byto253 · ‎01-28-2022

Legally if you have a legit sale and the goods have been delivered, Ebay cannot keep your funds. But as noted by the posts, they will protect themselves against chargebacks, returns and claims, so it does follow that they will hold funds until that risk is gone.

tyler@ebay · ‎01-31-2022

@nicli_7 wrote:
tyler@ebay

I saw from previous posts that you’ve been extremely helpful with assisting customers. I can’t seem to DM you but is there anyway you can help me out? Thank you.

Hi @nicli_7 - I don't take DMs, but I'm happy to weigh in here!

If your account is no longer able to sell, but you still have funds, they will be payed out to you following the unpayable funds process within Canada. Typically this would mirror the abandoned/unclaimed property laws for your province.

Tyler,

byto253 · ‎01-31-2022

tyler@ebay What is the unpayable fund process for Ebay?

Legally the idea that this would mirror "abandoned/unclaimed property" sounds like it is being equated with a bank account that has been abandoned. I don't think that is a good comparison at all, since payment of the funds has been requested. For nicli_7 situation I would think that there would be clear communication of the process that will ensue to get the funds paid out.

pjcdn2005 · ‎01-31-2022

tyler@ebay

Are you saying that any seller who is no longer to sell would have to go through that process even if they previously had been receiving payouts though Managed Payments?

tyler@ebay · ‎01-31-2022

@byto253 wrote:

tyler@ebay What is the unpayable fund process for Ebay?

Legally the idea that this would mirror "abandoned/unclaimed property" sounds like it is being equated with a bank account that has been abandoned. I don't think that is a good comparison at all, since payment of the funds has been requested. For nicli_7 situation I would think that there would be clear communication of the process that will ensue to get the funds paid out.

Hi @byto253 - I don't have more information than that I'm afraid. From the Terms and Conditions for payments (This link, Paragraph 1. Receipt and Settlement of Funds): If we are unable to settle your proceeds, then, depending on the reason why we are unable to settle your proceeds, we may refund the buyer (e.g., in the event that we cannot process your information for technical reasons or you violate these Payments Terms of Use, etc.) or otherwise process these funds in accordance with applicable law or our policies.

The best thing to do in an unusual situation like this would be to continue to work with a Payments teammate who can review the situation in detail and provide the best course of action.

Tyler,

brettjet38 · ‎01-31-2022

"eBay decided to suspend my account and indefinitely remove my ability to sell"

You did not mention why you got suspended, what was the exact reason given to you?

Is there an issue with your "identity" confirmation on MP?

Are you selling in a high-risk category?

tyler@ebay · ‎01-31-2022

@pjcdn2005 wrote:

tyler@ebay

Are you saying that any seller who is no longer to sell would have to go through that process even if they previously had been receiving payouts though Managed Payments?

Hi @pjcdn2005 - not necessarily. Like most things to do with payments, there are multiple scenarios dependent on the overall situation. In OP's situation this process is the most likely one that will happen based on what they've mentioned.

Tyler,

reallynicestamps · ‎01-31-2022

@brettjet38

High end sneakers on preorder.

High risk product and a high risk customer demographic.

Add in a new seller...

brettjet38 · ‎01-31-2022

Well, that makes sense. A very high fraud category...

byto253 · ‎01-31-2022

I expect it was the amount of cancellations from pre-orders that had to be cancelled, and I understand that. But that is a sidebar from the question of the handling of MP funds in these situations. As pre-orders were involved it may take a bit longer for Ebay to be satisfied that the funds are free and clear of any buyer claims.

Though the period to hold funds to be sure they are no further possible claims should be a finite period that can be communicated. It just does not seem that there is a clear policy in place, or one that is disclosed.

These are clearly not abandoned funds, to meet that bar there would have to be a considerable amount of time elapsed with no seller initiated contact with Ebay. If anyone gets into this type of situation it would be a good thing to make regular contact in writing through chat, messenger or an official facebook page, and keep a copy as that is proof no funds have been abandonded.