recently Changed my handling time to 10 days, and now i have an issue..

[esclyons]

so last week, i change my handling times, to 10 days, until Canada post gets caught up, yesterday i had a buyer buy 2 items, in the afternoon, on the 18th,,i packed them up and  prepared to mail this morning, when i went to click shipped, it says they were supposed to be mailed the same day on the 18th.!!! So 2 late items, on the same day they were purchased.. i went and checked both items and it shows 10 days handling time on both, so how is it possible eBay expects them to be mailed on the same day as they were bought and paid for.. is this yet another glitch..

Can someone tag tyler please, i don't recall how..

tyler@ebay

item #'s.

224031497071, 224031497841

[esclyons]

so again, yesterday, Saturday June 20th, i sold 5 items all to one customer, all with 10 day handling time, ebay is saying i have to ship by Monday June 22 by 11.59p.m.

How is this possible, Tyler can you please advise..

here is one of the auction numbers 224052235325,

[esclyons]

so again, today Tuesday june 23, i accepted 5 offers, from the same buyer,  all 5 listings have 5 day handling, and ebay is saying i need to ship by June 23, at 11.59p.m. 

What is going on, am i the only one having this error appear..

[esclyons]

tyler@ebay

[msmaggie060]

There is a thread about this over on the .com selling board. I sold 2 items and buyer requested an invoice on .com yesterday so waiting to see how mine will turn out. So far, haven’t received a payment. I just hope that eBay gets this glitch straightened out soon!

I’m also worried that the buyer won’t be able to pay because of the other problem about eBay not allowing payment from some countries. My buyer is in France.

[pjcdn2005]

Your buyer should be able to pay as there is a shipping cost to France set up in your .ca and .com listings...at least the ones that I looked at.   That means that ebay has not blocked France on those listings

[pjcdn2005]

I just saw that thread on .com. It seems that it only happens when the seller sends an invoice.  It's all very bizarre.

If you are not using tracking though, it shouldn't really affect you if you send it out late (late according to the glitch)  For TRS US sellers they have to upload tracking before that send out date...we don't have to do that. 

If there is tracking on the package, it's possible that you would get a late 'ding' on your late shipping metric if the item also arrived after the eta.

I'm not saying that it doesn't matter...as I do think that is crazy  that it isn't working right. I'm just saying that it shouldn't affect some of us as much as it affects others.

[hlmacdon]

Another variable that could effect things is whether you have a personal or business account. As some will recall ebay may override the seller handling time based on your shipping history if you have a personal account. That should be corrected for when calculating the ship by dates but perhaps there is a bug there. I changed to extended handling time on all my listings back in April and have yet to see the ship by date not reflect the additional handling time.

[msmaggie060]

Thanks pj, I forgot that it shouldn’t matter if I don’t send with tracking. These will be sent by letterpost to France. Hopefully won’t be a problem like the one a couple of weeks ago. That buyer gave up after trying to pay me multiple times.

[lotzofuniquegoodies]

Wonder also if it has something to do with constant changes/updates by eBay? Never ending game of chasing one's tail by the time things officially catch up.

-Lotz

[tyler@ebay]

Sorry again for missing this @esclyons (thanks for bringing it up in the chat!)

As I mentioned there, if you'll send me a PM with the following info I can get you added to the open ticket:

Seller id :
Buyer id :
Item id :
Screenshot :

Just one or two examples will be perfect!

[esclyons]

Hey tyler it is saying i can't send any more messages at this time, which is weird because i hardly ever send private messages.,,  anyway, my user id is esclyons, the order number was 07-05274-60276, these items were bought yesterday morning, and ebay showed i had to mail them the same day by 11.59p.m.,, i double checked all 5 items and they were in fact 5 day handling on each one.. i can't do a screen shot, because once i uploaded the tracking info, it showed shipped on.. thanks again .. i will be sure to do a screen shot if it happens again.

[esclyons]

ok, Tyler, sold 2 items, to one buyer last night, all 5day handling,

and sold 3 items to another buyer this morning, all 5 day handling.. both orders are showing to ship today by 11.59 p.m.  and both orders i sent an invoice for combined shipping..

[esclyons]

tyler@ebay

[marnotom!]

@esclyons, are you getting screenshots of the listing pages for your sold items so that you have proof of your extended handling time in the form of the delivery time estimate?

[reallynicestamps]

Except there is a Block on France, which I ran into a week or so ago.

Although Canada Post ships to France and although France accepts Canadian shipments, I had to charge a more expensive service to get eBay to send my customer the invoice, then refund the $20 difference when I shipped at the lower cost service we had agreed on.

Fortunately, I use stamps rather than printing a label through eBay or I would have been forced to use the higher priced service.

[esclyons]

yes, it is to show, that ebay wants items shipped, sooner than they should have to be shipped.

[esclyons]

tyler@ebay

it is only happening with buyers who i have to send an invoice to, for combined shipping..

If someone buys something and pays, it is correct, if i have to send an invoice the shipping time, switches to same day service..

[esclyons]

tyler@ebay

[hlmacdon]

tyler@ebay 

There appears to be a possibly related bug for orders that default to promotional shipping as the shipping service when conditional based promotional shipping rules are used (ie minimum purchase price amount for free shipping).

In my case received a late shipping defect order placed July 10th, 4 business day handling time on all items, scanned July 14th, arrived July 18th. Minimum estimated delivery date was tagged by the system as July 15th, maximum July 17th which would be impossible based on the handling time of the listings included in the order. Based on the maximum date generated the system seems to be ignoring the handling time of the items. The original shipping service for the items (before promotional) was USPS first class.

Based on a sampling of recent orders the downloadable ebay order report does not appear to have the ship by dates populated for any transactions with promotional shipping offers while all non-promotional offer transactions have the correct ship by dates based on the listing handling times. Once the promotional rule is activated the system seems to lose the handling times.