
08-08-2017 10:17 AM
Solved! Go to Solution.
08-09-2017 10:48 AM
If it were me, I'd use the original envelope as packaging material to illustrate the fact the an envelope is insufficient to mail a boxed item internationally. Your apple sauce box should be fine, considering it was shipped to you in an envelope. Was it at least a padded envelope? Or plain polybag?
08-09-2017 11:03 AM
08-09-2017 11:19 AM
08-09-2017 11:41 AM
08-09-2017 11:44 AM
08-09-2017 12:05 PM
08-09-2017 12:32 PM
08-09-2017 03:08 PM
I assumed she covers the GSP cost but someone said it's separate. Idk.
The seller cannot refund to you what she does not have. When you paid the seller received the amount that you paid for the item and the domestic portion of the shipping. That is what she can refund plus the return shipping if she wants the product back.
The international shipping cost and any taxes/duty/service charges were paid to the gst. The gsp is responsible for refunding their portion.
08-10-2017 02:21 PM
Howdy @dakota_gurrl - just wanted to weigh in here and state that @momcqueen gave you excellent advice, and to clarify a few things:
In a significantly not as described return, even if it was sent GSP, the seller is responsible to arrange return shipping. Please do not ship the item back until that has been arranged. Some sellers will email labels, some will send you the funds for return shipping via PayPal, but do not send it back without getting that first.
In this scenario, I agree that escalating the return to us when you are able is the best course of action. That will allow us to explain to the seller that she is responsible to provide means for you to return the item. If she's unable or unwilling to do so we will work out a solution for you.
@pjcdn2005 is correct that a refund from the seller will cover the full purchase price and any shipping the seller charged to ship the item to the GSP center. The GSP portion you paid will be refunded when the seller initiates the refund back to you, and will come in as a separate refund.
Hope that helps, and please feel free to @ me if you have other questions!
08-11-2017 06:36 AM
08-11-2017 06:36 AM
08-11-2017 07:55 AM
'Sent Wrong Item' should do well enough to describe your problem, I wouldn't worry about that.
08-11-2017 09:17 AM
08-11-2017 06:08 PM
Congrats! 🙂
I'm curious...did ebay mention if it was a courtesy refund? There is a possibility that they refunded you rather than requiring the seller to refund you in which case it was a 'courtesy refund'.
08-11-2017 06:29 PM
08-12-2017 12:31 PM
@pjcdn2005 wrote:Congrats! 🙂
I'm curious...did ebay mention if it was a courtesy refund? There is a possibility that they refunded you rather than requiring the seller to refund you in which case it was a 'courtesy refund'.
My thought too: that ebay issued the refund with unknown consequences to the seller as ebay works it out with the seller so the the buyer doesn't have to wait while the seller may or may not squabble with ebay about it.
Regardless, it's good news to the buyer.
For the buyer, it's over and done and she has a refund with which she can spend that money on the item she originally sought.