A good story and an honest buyer!

[downsizing2018]

I read the boards here constantly - they are a great source of help and information.  I do sometimes get a bit tired of the negativity  - but oh well.....

I would like to share with you a story that for me, more than makes up for all the negative comments, and it portrays an honest buyer - makers me smile and I think is one for the books.

I sold a card to fellow, about 4 weeks he contacted me saying it did not arrive.  Although it was a local (in country) delivery, I suggested we wait another short time to make sure it wasn't just temporarily lost.  After that time frame I would be prepared to reimburse.

The buyer agreed, and after the specified time he contacted me, the card was still a no show.  He said he had been having trouble over the last 15 months of so with lost letters and parcels, some of which had been even registered.  I prepared to refund, and was contemplating blocking him from future purchases.  The transaction was over the specified time frame, and I could not refund him without his e-dress and "send money" through paypal.

When I ask him for his edress to send him the $20.00 my buyer said he was happy the leave the situation as is, and wanted no refund.  It was not my problem he said!!

[nan*55]

Nice Story.

I've had more great experiences on ebay than bad. it's nice to hear the good for a change 😉

[inuk_the_polar_bear]

I do sometimes get a bit tired of the negativity

Hang out at Seller Central on dot com and you will be swinging from a rafter in no time. How those people get through the day without medication I have no idea. I have anointed several of them with the title "Chicken Little".

I average about four sales a day and one problem a month. A ratio of 120-1.

The vast freakin' majority of people are decent ordinary people who do not point fingers and blame. As long as you do yer part as the seller, they will do their part as the customer.

I managed in liquor stores for years. One rotten customer would upset the staff for their whole shift. I would plead with them to ignore the rotten apple and focus on all the wonderful customers that we got every day.

I would even go so far as to tell people "You are a good customer". They would argue saying they are not in that often. I had to explain "You are pleasant, smiling, friendly, polite, have your money ready, chat with my staff, you are a good customer".

Bad customers are very rare yet get all of the attention.

[cumos55]

When sellers could still leave negative feedback...

Seller Central was a combination of High Noon,  OK Corral  and Dodge City...

Shoot first and ask questions later....

Deadly in its own reality.....

Today  Seller Central is very tame  ... definitely very tame.

[theshoppingmom2]

I had a similar case.

My Buyer was from Italy. The item never  got to him. He contacted me  and told me that it was near the 45 days before he could file a claim and wanted a refund.

I agreed to the refund.

Two months after the refund I got a full payment from paypal. My italian buyer got the item and paid me again!

It made me smile 

[femmefan1946]

I find that when I offer a refund that my buyers are willing to wait a few (very few) more days, and that the item often shows up in that time.

When I give a refund, I always ask that the refund be refunded when the item turns up. More than half the time I get that refund.

Most people are honest and appreciate that their concerns are being taken seriously.

All that being said, I deal mostly with bookbuyers, seamtresses, and philatelists, all of whom are detail oriented and actually read the listing. So my customers are the creme de la creme. I pity those of you who sell..... ummm, that wouldn't be polite to name categories would it?