Buyer didn't realize that the dvd he bought was for another region format. I want to cancel the sale and refund his money ?

[5705jeans]

Buyer didn't realize that the dvd he bought was for another region format. I said I would cancel the sale and refund his payment. how do I do that ?

[toby_le_pue]

Read the following link regarding cancelling a transaction

http://ocs.ebay.ca/ws/eBayISAPI.dll?CustomerSupport