eBay

vip-marketplace · ‎08-31-2016

So this girl wants to buy a World of Warcraft collector edition.

The collector edition is in French. She needs it in English but she made some research and came to the conclusion it would still be compatible.

We have had a lengthy discussion about me explaining I cannot guarantee it will work and even recommended to her to find an English edition because she was taking a risk as I would NOT accept a return if the game if opened. I must have told her at least 5 times I wouldn't refund and strongly suggested to buy from somebody else an English edition.

She decided that she was confident enough it would work and decided to buy it anyway.

Sure enough, just a week later I get a case in PayPal for item not as described!!

This is a 110$ item and the idea of her getting her money back after I wasted so much time explaining it was a bad idea makes me really **bleep** off... but I do not want to have her end up with both the game and the money...

Obviously the item is as described despite her claim…

Here is the reasons she selected:

Type of claim : Not as described - Claim

Buyer reason(s):

Time of service/event/travel was changed

What would you do? I have the exchange between me and her and I know if a PayPal rep took the time to look at those they would side with me... but would they even look at them?

Here are my choices - what do you suggest I do? :

How would you like to respond?

Issue the buyer a refund for the disputed amount of $109.99 CAD. The buyer can keep the item(s).

Issue the buyer a refund for the disputed amount of $109.99 CAD. The buyer must return the item(s). Do not select this option for virtual/intangible items or services.

Offer the buyer a partial refund in an attempt to close this claim.

Provide proof that the buyer has already been refunded.

Disagree with claim. I would like to provide additional information.

a52split · ‎09-06-2016

Have you put her on your blocked bidder list yet?

vip-marketplace · ‎09-06-2016

No not yet...

You think she might try to get "revenge"?

How can I block a buyer? Better safe than sorry I guess...

pierrelebel · ‎09-06-2016

To block buyer(s), take a look at: http://pages.ebay.ca/help/sell/buyer-requirements.html

I suggest you read the page a few times. It is not easy to understand how the system works.

mr.elmwood · ‎09-06-2016

Blocking is a waste of time and effort. You are buying into fear. I have not blocked in years.

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ricarmic · ‎09-06-2016

@mr.elmwood wrote:
Blocking is a waste of time and effort. You are buying into fear. I have not blocked in years.

I don't agree with Mr E's comment.

I recently received an ebay message from a fellow asking me to unblock him so he could buy more stamps.

(I never respond to any messages from anyone I have blocked)

For fun I looked up why he was blocked, it was an INR ... so I saved myself losing a second lot to this buyer by blocking them, so it was worth my time....

mr.elmwood · ‎09-06-2016

So, they create another ID and buy anyway. You phone eBay and they do nothing. What was accomplished? That is what a friend of mine personally experienced.

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ricarmic · ‎09-06-2016

@mr.elmwood wrote:
So, they create another ID and buy anyway. You phone eBay and they do nothing. What was accomplished? That is what a friend of mine personally experienced.

Yes this is a good point and is absolutely a possibility as well, and yes this has also happened to me too (my record 2 times is 4 id's same buyer - in one case eBay didn't help (and the last transaction went through ok!!) and in the other they did help when I called them - they undefected me for cancelling the 4th transaction, and they knew at least 3 of the 4 ids were the same person and this second issue occurred over a 4 year timespan).

However in the example I mentioned above, I know what the buyer likes and they did not come back with a different ID to buy it so in that case at least, it worked.

Blocking a buyer (once you put the location in favourites) takes about 7 seconds, so in my opinion, even if it doesn't always work, in the cases it does, it is still worthwhile.....