08-31-2016 09:47 AM - edited 08-31-2016 09:50 AM
So this girl wants to buy a World of Warcraft collector edition.
The collector edition is in French. She needs it in English but she made some research and came to the conclusion it would still be compatible.
We have had a lengthy discussion about me explaining I cannot guarantee it will work and even recommended to her to find an English edition because she was taking a risk as I would NOT accept a return if the game if opened. I must have told her at least 5 times I wouldn't refund and strongly suggested to buy from somebody else an English edition.
She decided that she was confident enough it would work and decided to buy it anyway.
Sure enough, just a week later I get a case in PayPal for item not as described!!
This is a 110$ item and the idea of her getting her money back after I wasted so much time explaining it was a bad idea makes me really **bleep** off... but I do not want to have her end up with both the game and the money...
Obviously the item is as described despite her claim…
Here is the reasons she selected:
Type of claim : Not as described - Claim
Buyer reason(s):
Time of service/event/travel was changed
What would you do? I have the exchange between me and her and I know if a PayPal rep took the time to look at those they would side with me... but would they even look at them?
Here are my choices - what do you suggest I do? :
How would you like to respond?
Issue the buyer a refund for the disputed amount of $109.99 CAD. The buyer can keep the item(s).
Issue the buyer a refund for the disputed amount of $109.99 CAD. The buyer must return the item(s). Do not select this option for virtual/intangible items or services.
Offer the buyer a partial refund in an attempt to close this claim.
Provide proof that the buyer has already been refunded.
Disagree with claim. I would like to provide additional information.
08-31-2016 09:49 AM - edited 08-31-2016 09:50 AM
"Disagree with claim. I would like to provide additional information."
... and make sure to provide proof of shipment/delivery
... and add the user to your blocked bidder list immediately
08-31-2016 09:51 AM
i don't think you can refuse a return regardless.. i would tell the buyer to ship it back to you, then you can inspect it for missing parts or damage, then issue a refund for shipping and the item. at least you then have the game back.
08-31-2016 09:53 AM
Are you sure?
You think a proof of delivery would be enough for a "Not as described" type claim?
Should I also bother including our conversation where I clearly state to her I wouldn't accept a return if opened and that she should buy from someone else because she was taking a risk?
08-31-2016 09:55 AM
The game will have been opened and I don't know if you are familiar with World of Warcraft but I strongly suspect she used the codes to get some free in game loot (mounts, uniq items, etc.).
08-31-2016 09:59 AM - edited 08-31-2016 09:59 AM
"You think a proof of delivery would be enough for a "Not as described" type claim?" No, but is important for eBay to understand the item has been received
"Should I also bother including our conversation where I clearly state to her I wouldn't accept a return if opened and that she should buy from someone else because she was taking a risk?" Yes, including the fact that by opening the item, it has lost some of its value.
08-31-2016 02:00 PM
You have two choices:
Refund on return.
or
Refund without return.
At least the latter means the woman has to get out of the basement and walk to the post box.
This may be too much effort and the claim may die on the vine.
It's another Pokemon Go player. Some of these people have never been outside before.
08-31-2016 02:03 PM
That is why listings like this should be "no returns" to give you a better chance of avoiding this.
08-31-2016 02:19 PM
I have already refused the return and disputed the claim.
I'll let you know how this goes...
08-31-2016 08:10 PM
08-31-2016 08:36 PM
09-01-2016 12:04 AM
You said that the claim was opened through paypal......they don't usually have seller protection for not as described claims however, you may have an advantage because of the 'reason' the buyer provided. They are saying that you changed something to do with the shipping so unless you changed the advertised shipping method, handling time or shipping cost, you have a chance of the claim being denied. But if I were you I would phone and talk to PayPal about it so you can deny what the buyer is claiming.
09-01-2016 09:09 AM - edited 09-01-2016 09:14 AM
I did as you suggested and called PayPal.
I pretty much told her the same thing I wrote in my claim response but she said she added a note to have the PayPal agent looking at the messages I sent the buyer through eBay prior to her purchase.
I really think it would be hard for them not to side with me if they look at these messages.
How bad of an idea would it be for me to message the buyer and tell her how much of an awful person she is? I know that can't help but need to evacuate my frustration somehow...
09-01-2016 10:06 AM
"How bad of an idea would it be for me to message the buyer and tell her how much of an awful person she is?"
Bad.
Do not do it. Do not communicate with the buyer at all at this stage. Let the system do its job. Any communication from you will make the situation worse and may cost you.
09-01-2016 04:12 PM
I agree with Pierre, don't do it. You can vent here or, write out what you want to say to the buyer but then delete it before sending it. Sometimes writing it out can be cathartic.
09-01-2016 08:18 PM
Shutupshutupshutupshutupshutup!
Yell at us.
Kick the couch.
Run around the block twice.
I will not turn into a snake. It never helps.--- Peter's Evil Overlord List
http://www.eviloverlord.com/lists/overlord.html
09-02-2016 05:18 PM
@pierrelebel wrote:"How bad of an idea would it be for me to message the buyer and tell her how much of an awful person she is?"
Bad.
Do not do it. Do not communicate with the buyer at all at this stage. Let the system do its job. Any communication from you will make the situation worse and may cost you.
Seconded and thirded. DO NOT vent to the buyer. HORRIBLE IDEA. Feel free to vent here instead. It's incredibly pointless to tell your buyer how awful it is and MAY cause you more than this sale. This is part of doing business so take a deep breath and suck it up.
if I ever dared to tell some of my clients how awful they are at my real life job, and they decide to make a big deal out of it, I probably would've lost my career (cost: years of post-secondary education) eons ago. I vent to my co-worker when appropriate, and I vent to my mom (who works in similar field) when I get home. Helps relieves stress and I can keep working the next day keeping my fingers crossed that said client won't come back, or I'll ask my supervisor if I could handle a different one instead.
09-05-2016 03:38 PM - edited 09-05-2016 03:39 PM
Well... to be honest I really didn't have much hope but:
Status
This claim has been decided in your favor.
The listing accurately described the item the buyer received.
What happens next
Any temporary hold placed on your funds will be released.
Thank you so much guys and especially you Pierre! 🙂 🙂
PayPal really isn't as bad for sellers as I thought! 🙂
09-05-2016 03:45 PM
Oh... and can I send this link to the lovely buyer at this point?
https://www.youtube.com/watch?v=rX7wtNOkuHo
Just kidding 😉
09-06-2016 02:25 AM
Keep the e-mail from PayPal as the buyer may try and open an eBay claim as well if she has enough brain cells. Because she opened a PayPal claim and lost, according to eBay policy, she has forfeit her right to open an eBay claim. So if she tries to open one, make sure to send eBay a verbatim of the e-mail with PayPal Case# so they can deny the claim.
I had a trouble maker buy a phone "for parts or not working" and they opened an eBay case but for the wrong reason, which thankfully got the case closed. She jumped the gun and left negative feedback, which was removed once the case was closed. 🙂 She then tried a case in PayPal, but I did PDF screenshots of my auction terms and condition of unit and attached as evidence to PayPal claim. She lost. Boo Hoo.