Buyer wants to return opened video game - Was well informed NO RETURN if opened

So this girl wants to buy a World of Warcraft collector edition.

 

The collector edition is in French. She needs it in English but she made some research and came to the conclusion it would still be compatible.

 

We have had a lengthy discussion about me explaining I cannot guarantee it will work and even recommended to her to find an English edition because she was taking a risk as I would NOT accept a return if the game if opened. I must have told her at least 5 times I wouldn't refund and strongly suggested to buy from somebody else an English edition.

 

She decided that she was confident enough it would work and decided to buy it anyway.

 

Sure enough, just a week later I get a case in PayPal for item not as described!!

 

This is a 110$ item and the idea of her getting her money back after I wasted so much time explaining it was a bad idea makes me really **bleep** off... but I do not want to have her end up with both the game and the money...

 

Obviously the item is as described despite her claim…

 

 

Here is the reasons she selected:

 

 

Type of claim : Not as described - Claim

 

 Buyer reason(s):

Time of service/event/travel was changed

 

 

What would you do? I have the exchange between me and her and I know if a PayPal rep took the time to look at those they would side with me... but would they even look at them?

 

Here are my choices - what do you suggest I do? :

 

How would you like to respond?

Issue the buyer a refund for the disputed amount of $109.99 CAD. The buyer can keep the item(s).

Issue the buyer a refund for the disputed amount of $109.99 CAD. The buyer must return the item(s). Do not select this option for virtual/intangible items or services.

Offer the buyer a partial refund in an attempt to close this claim.

Provide proof that the buyer has already been refunded.

Disagree with claim. I would like to provide additional information.

Message 1 of 28
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Buyer wants to return opened video game - Was well informed NO RETURN if opened

"Disagree with claim. I would like to provide additional information."

 

... and make sure to provide proof of shipment/delivery

 

... and add the user to your blocked bidder list immediately

Message 2 of 28
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Buyer wants to return opened video game - Was well informed NO RETURN if opened

i don't think you can refuse a return regardless.. i would tell the buyer to ship it back to you, then you can inspect it for missing parts or damage, then issue a refund for shipping and the item. at least you then have the game back.

Message 3 of 28
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Buyer wants to return opened video game - Was well informed NO RETURN if opened

Are you sure?

 

You think a proof of delivery would be enough for a "Not as described" type claim?

 

Should I also bother including our conversation where I clearly state to her I wouldn't accept a return if opened and that she should buy from someone else because she was taking a risk?

Message 4 of 28
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Buyer wants to return opened video game - Was well informed NO RETURN if opened

The game will have been opened and I don't know if you are familiar with World of Warcraft but I strongly suspect she used the codes to get some free in game loot (mounts, uniq items, etc.).

Message 5 of 28
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Buyer wants to return opened video game - Was well informed NO RETURN if opened

"You think a proof of delivery would be enough for a "Not as described" type claim?"  No, but is important for eBay to understand the item has been received

 

"Should I also bother including our conversation where I clearly state to her I wouldn't accept a return if opened and that she should buy from someone else because she was taking a risk?"  Yes, including the fact that by opening the item, it has lost some of its value.

 

 

Message 6 of 28
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Buyer wants to return opened video game - Was well informed NO RETURN if opened

You have two choices:

 

Refund on return.

or

Refund without return.

 

At least the latter means the woman has to get out of the basement and walk to the post box.

This may be too much effort and the claim may die on the vine.

 

DC072716Bonus-1000.jpg

 

It's another Pokemon Go player. Some of these people have never been outside before.

Message 7 of 28
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Buyer wants to return opened video game - Was well informed NO RETURN if opened

That is why listings like this should be "no returns" to give you a better chance of avoiding this.  

Message 8 of 28
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Buyer wants to return opened video game - Was well informed NO RETURN if opened

I have already refused the return and disputed the claim.

 

I'll let you know how this goes...

Message 9 of 28
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Buyer wants to return opened video game - Was well informed NO RETURN if opened

I hate bad apples like this. Makes all gamers look bad. And no I haven't passed out while playing Pokémon GO 😉

I wish the OP can get this resolved without losing money.
Message 10 of 28
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Buyer wants to return opened video game - Was well informed NO RETURN if opened

I love my gamer friends.
Except Farrell.
And Andre, he's a dirtbag.
Message 11 of 28
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Buyer wants to return opened video game - Was well informed NO RETURN if opened

You said that the claim was opened through paypal......they don't usually have seller protection for not as described claims however, you may have an advantage because of the 'reason' the buyer provided.  They are saying that you changed something to do with the shipping so unless you changed the advertised shipping method, handling time or shipping cost, you have a chance of the claim being denied.  But if I were you I would phone and talk to PayPal about it so you can deny what the buyer is claiming.

Message 12 of 28
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Buyer wants to return opened video game - Was well informed NO RETURN if opened

I did as you suggested and called PayPal.

 

I pretty much told her the same thing I wrote in my claim response but she said she added a note to have the PayPal agent looking at the messages I sent the buyer through eBay prior to her purchase.

 

I really think it would be hard for them not to side with me if they look at these messages.

 

 

How bad of an idea would it be for me to message the buyer and tell her how much of an awful person she is? I know that can't help but need to evacuate my frustration somehow...

Message 13 of 28
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Buyer wants to return opened video game - Was well informed NO RETURN if opened

"How bad of an idea would it be for me to message the buyer and tell her how much of an awful person she is?"

 

Bad.

 

Do not do it.  Do not communicate with the buyer at all at this stage.  Let the system do its job.  Any communication from you will make the situation worse and may cost you.

Message 14 of 28
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Buyer wants to return opened video game - Was well informed NO RETURN if opened

I agree with Pierre, don't do it.  You can vent here or, write out what you want to say to the buyer but then delete it before sending it.  Sometimes writing it out can be cathartic.

Message 15 of 28
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Buyer wants to return opened video game - Was well informed NO RETURN if opened

Shutupshutupshutupshutupshutup!

 

Yell at us.

Kick the couch.

Run around the block twice.

 

 

 

 

 

 

 

 

I will not turn into a snake. It never helps.--- Peter's Evil Overlord List

http://www.eviloverlord.com/lists/overlord.html

 

 

Message 16 of 28
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Buyer wants to return opened video game - Was well informed NO RETURN if opened


@pierrelebel wrote:

"How bad of an idea would it be for me to message the buyer and tell her how much of an awful person she is?"

 

Bad.

 

Do not do it.  Do not communicate with the buyer at all at this stage.  Let the system do its job.  Any communication from you will make the situation worse and may cost you.


Seconded and thirded. DO NOT vent to the buyer. HORRIBLE IDEA. Feel free to vent here instead. It's incredibly pointless to tell your buyer how awful it is and MAY cause you more than this sale. This is part of doing business so take a deep breath and suck it up.

 

if I ever dared to tell some of my clients how awful they are at my real life job, and they decide to make a big deal out of it, I probably would've lost my career (cost: years of post-secondary education) eons ago. I vent to my co-worker when appropriate, and I vent to my mom (who works in similar field) when I get home. Helps relieves stress and I can keep working the next day keeping my fingers crossed that said client won't come back, or I'll ask my supervisor if I could handle a different one instead.

Message 17 of 28
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Buyer wants to return opened video game - Was well informed NO RETURN if opened

Well... to be honest I really didn't have much hope but:

 

Status

This claim has been decided in your favor.

The listing accurately described the item the buyer received.

 

What happens next

Any temporary hold placed on your funds will be released.

 

Thank you so much guys and especially you Pierre! 🙂 🙂

 

 

PayPal really isn't as bad for sellers as I thought! 🙂

Message 18 of 28
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Buyer wants to return opened video game - Was well informed NO RETURN if opened

Oh... and can I send this link to the lovely buyer at this point?

 

https://www.youtube.com/watch?v=rX7wtNOkuHo

 

Just kidding 😉

Message 19 of 28
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Buyer wants to return opened video game - Was well informed NO RETURN if opened

Keep the e-mail from PayPal as the buyer may try and open an eBay claim as well if she has enough brain cells. Because she opened a PayPal claim and lost, according to eBay policy, she has forfeit her right to open an eBay claim. So if she tries to open one, make sure to send eBay a verbatim of the e-mail with PayPal Case# so they can deny the claim.

 

I had a trouble maker buy a phone "for parts or not working" and they opened an eBay case but for the wrong reason, which thankfully got the case closed. She jumped the gun and left negative feedback, which was removed once the case was closed. 🙂 She then tried a case in PayPal, but I did PDF screenshots of my auction terms and condition of unit and attached as evidence to PayPal claim. She lost. Boo Hoo.

Message 20 of 28
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