eBay

gazer-sky · ‎11-13-2014

What do you guys do to 'make sure' buyers leave feedback? My last few sales haven't received feedback. I am guessing things were ok, surely a buyer wouldn't hesitate to report problems. I am not a regular/very active ebay seller but I am still losing on positive feedback that will benefit me down the line...

2014sportsterguy · ‎11-13-2014

Feedback is not a given, best not to open a can of worms by pushing for feedback, some' of the most reputable sellers do not allways get it.

Ask yourself is no feedback better then a neutral or worse?
You can increase feedback by posting feedback soon as buyers pay that's it, simple. Good luck.

pierrelebel · ‎11-13-2014

" 'make sure' buyers leave feedback? "

No such thing.

Feedback is voluntary.

Most sellers leave feedback for buyers, fewer buyers leave feedback for sellers.

The percentage of feedback left by sellers and buyers varies by categories.

Some sellers leave feedback upon receipt of payment, others when shipping, others wait until they get feedback from the buyers to reciprocate while a few do not bother.

Do not obsess about it. Life is too short for that and feedback on eBay is not as relevant as it once was.

gazer-sky · ‎11-13-2014

Thanks both. Not really worried about it but more feedback does have another kind of benefit for non-active users because after 1 year without any feedback the percentage shows "0%" or at least it used to the last time I didn't use ebay for a while. It looked odd to see Positive feedback followed by 0%.

mr.elmwood · ‎11-13-2014

@gazer-sky wrote:
What do you guys do to 'make sure' buyers leave feedback? My last few sales haven't received feedback. I am guessing things were ok, surely a buyer wouldn't hesitate to report problems. I am not a regular/very active ebay seller but I am still losing on positive feedback that will benefit me down the line...

I doubt that. eBay is marginalizing FB more and more. ALL seller ratings are based on number of sales, not FB. FB will soon become nothing more than a running count of transactions and have zero value for anything else.

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2014sportsterguy · ‎11-13-2014

I see feedback as a general tool to decide where l buy, it is very very important, is it accurate maybe not, but what else is there? Sure money back but time is money..

onlygoodthingscanada · ‎11-13-2014

Maybe try this: send each buyer a follow up message asking if item was received, if it was as expected, was a perfect fit for them etc. Wish them Happy Holidays as well.

38e_avenue · ‎11-13-2014

I send such message after I get the payment.

Only about 30% of buyers leave feedback today. Last year they were about 65%.

femmefan1946 · ‎11-14-2014

Gazer-sky-- So you think it is a good idea to tell your customers that you don't know if they have received their item? Most people are honest, but some would be tempted to say no and demand a refund.

If the buyer has not received the item, he will let you know.

I like to leave feedback on shipment, as an encouragement to my customers to do the same.

karingag · ‎02-12-2015

Why should buyers leave feedback when sellers can easily delete it if they don't like what they hear? I recently left a neutral feedback and it was deleted. I am not bothering to leave feedback anymore.

pierrelebel · ‎02-12-2015

"sellers can easily delete it if they don't like what they hear?"

???

I do not think so. eBay has very specific rules when feedback comments will be removed. Certainly not as easy as you make it sound.

For more information, please take a look at:

http://pages.ebay.com/help/policies/defect-removal.html

http://pages.ebay.com/help/feedback/questions/remove.html

ibanez2351m · ‎02-12-2015

I totally agree. But when shipping an inexpensive item with no tracking. Feedback is my tool to know that they received the item, if they are content. And call me paranoid, but then I know that 99.9999% of time, they will not open a dispute. So feedback is less important, but it still has several uses and advantages.