I agree 100% Xena. I've often found that you can diffuse a situation quickly by reacting in a calm, helpful and friendly to the initial hostile e-mail.
You have to try and understand the point of view of the person on the other end who may have had a bad experience with less than upstanding sellers in the past. Once they realize you are fully prepared to help them address any issues they turn from lions to kittens in the blink of an eye. 😉
You have to try and understand the point of view of the person on the other end who may have had a bad experience with less than upstanding sellers in the past. Once they realize you are fully prepared to help them address any issues they turn from lions to kittens in the blink of an eye. 😉
Boys & girls, I just wanted to add that emails do NOT have to go strictly through the eBay mail system. It doesn't matter where they go through. What matters is that you are communicating, how you're communicating and what you're saying. And by how I mean hostile, friendly, argumentative...whatever.
Where did you get the 'help@ebay.com' email address? How do you know it's valid? eBay is a large company and unless it goes to the right place it's lost in cyberspace. The proper way to report something is through the online webforms.
As already stated, it's how you react to buyers freaking out that will diffuse or escalate the situation. You're on your way to a full blown peeing match now. It's up to you to stop it and bring it to a professional level.
When you find doing what's right hard to do - you've got a problem.
Where did you get the 'help@ebay.com' email address? How do you know it's valid? eBay is a large company and unless it goes to the right place it's lost in cyberspace. The proper way to report something is through the online webforms.
As already stated, it's how you react to buyers freaking out that will diffuse or escalate the situation. You're on your way to a full blown peeing match now. It's up to you to stop it and bring it to a professional level.
When you find doing what's right hard to do - you've got a problem.
You're on your way to a full blown peeing match now. It's up to you to stop it and bring it to a professional level.
I learned a long time ago that I wasn't going to be able to "write my name in the snow" so to speak. There are, however, many other ways to skin a cat. 😉
I learned a long time ago that I wasn't going to be able to "write my name in the snow" so to speak. There are, however, many other ways to skin a cat. 😉
write my name in the snow
Well, have you even tried? Sounds pretty defeatist to me. :^O
Well, have you even tried? Sounds pretty defeatist to me. :^O
Bill
treasure-pot
Co-Author of
Xena, your observation is extremely accurate. A reasonable person (if they thought about it) would shrug and say "Well, I only paid 98 cents." but there is a (in)famous eBay liquidator/salvage seller in the USA (with well over a million transactions) that starts all of their auctions at 99 cents and has barely over 90% positive for just that reason.
They have more than 27,000 negs because many people expect a lot for their 99 cents. The seller has always gone to great lengths to warn bidders that the merchandise is salvage and, in many cases, inoperable or damaged but it doesn't stop people from bidding and being disappointed.
They have more than 27,000 negs because many people expect a lot for their 99 cents. The seller has always gone to great lengths to warn bidders that the merchandise is salvage and, in many cases, inoperable or damaged but it doesn't stop people from bidding and being disappointed.
Bill
treasure-pot
Co-Author of
