Signed a contract with CP January 2003 giving us Level 3 anticipating shipments of 2500 to 4999 per year. Due to sudden, unexpected and non-negotiated cubic charging of my instruments I lost 90% of my guitar business as the shipping rates sometimes exceeded the selling price of the guitars that I was selling ($196 billed by CP for shipping a single guitar in one instance alone).
On September 9th I received a form I was told was to accomodate my shipments into the US and Internationally via Expedited Service. It shows me at a Level 2 for Express Post Canada, Level 2 for Express Post USA, Level 2 for Expedited Commercial USA and Level 1 for Expedited Parcel USA.
I have never been informed that I was changed from a Level 3 to a Level 2 and while my shipments are far from the target, 99% of the reason is because of Canada Post changing their billing methods for my account and calculating my shipments based on the cubic weight.
I assure you that before I signed with CP in January, I discussed with them exactly what I would be shipping in great detail and provided them with descriptions including sizes and weights (VERBALLY AND IN WRITING).
I was also told by CP to purchase a digital scale which I did and a little more than a month after spending $300 on a fairly high-end electronic digital scale, I found that I have no need for it as CP began cubing everything and the actual weight meant nothing to them.
The problem remains that knowing one's level doesnt mean you know what the discount is, if any. I suspect that one person's Level 2 may be an identical discount as someone else's Level 3.
