Could Somebody please explain more details of the return policy?

[craftycatsattic]

Like many of you, I am gearing up for the changes coming this fall. I have read eBay's notice about the return policy and their notice about delaying some of the changes since their editing features are not up to speed on making the changes in an effecient way as of yet. I still have questions though:

My return policy is pretty much a no-return policy. I sell patterns which can be copied so I do not accept returns (unless there was an error in the listing) which is pretty much the industry standard on what I sell. I have read that it's ok to have a no return policy...but now where are we to state that? The specifics under RETURN POLICY in turbo lister, give you 4 fields to fill out:

1) Returns Accepted (tick on)
2) Item must be returned within (choose time frame from drop down menu)
3) Refund will be given as (choose from drop down menu)
4) Return policy details

If you do not tick on the first field then the 2nd and 3rd fields are of course no longer available but the 4th field which should be the place to specify whether or not you accept returns is not available for viewing in the listing either. You can cut an paste whatever mumbo jumbo you want in that field and it will save but if the first field (prompting you to fill out the 2nd and 3rd fields) is not filled out then no details will show up in your listing.

I am totally confused what to do now. ???

Perhaps I should just specify returns accepted if there was an error in the listing, otherwise no returns on patterns because they can easily be photocopied.

Does anyone have any further information or insight into this?

Thanks!

[lovebuguniverse]

Hi there,

I don't have huge insight into this as I do accept returns but I did want to say that I think it might look better if:

"Perhaps I should just specify returns accepted if there was an error in the listing, otherwise no returns on patterns because they can easily be photocopied."

It would look good since you are not saying none at all but you also explain why most are not accepted. I think alot of buyers just quickly glance and the moment they see refunds not accepted they judge a seller.

Also, at the top right of the item listing it shows if a seller accepts returns so at least if that's the only place a buyer looks they will see you do accept (select) returns.

:) Justine

[ampurtle]

I have 3 classes of merchandise, one is new items which are high quality and have a satisfaction guarantee
see item 120280421390 for the return specifics.

The other class is used goods, I state no return policy and up until this week I handled each case on an individual basis because I operate on the theory that there won't be any returns because I am excrutiatingly explicit in my descriptions of high value items see item # 110268702489 for an example.

The 3rd class is low value buy it now photographs which will be my primary and probably exclusive selling from here on out. Again no return policy is mentioned and out of 100's of sales in the past couple months, only one complaint was noted and a replacement was sent at no cost to the buyer. However, generally speaking, buyers of niche market items know what they want and what to expect so unless the postman lets the buyers dog eat the envelope, there aren't going to be any issues. Escentially this is the same business model as Pierre uses, but I don't use an eBay store and have no plans to.

My store front will be on a third party hosting site that costs a fraction of what eBay charges and you get far superior tools that actually work as advertised and consistantly, a term eBay has never heard of.

Of course this is what happens when you hire a lot of 20 somethings to write your software, eventually they come to the conclusion that they are worth far more than they are paid and writing code is a huge distraction to their social life, so they spend most of their time explaining to their employer what a great job they are doing, whereas fourteen year old programmers are far more disciplined, actually follow instructions and take pride in their work, but you have to get rid of them when they turn 16 because at that point they want weed as their bonuses and XBox games don't cut it anymore....