Is it time to mention Cookie Jar Insurance yet?
As PJ and pierre have said, tracking is not useful to the buyer. It does not move the item any faster, nor does it offer any insurance against rough handling.
Some Canada Post services include insurance against damage but generally do not cover glass and china. (Or stamps, coins and jewelry,for that matter).
While the best insurance against damage in transit is packaging, the seller can protect herself against monetary losses by self-insurance.
This just means charging a few pennies, usually no more than a dime, on every listing which go into a virtual Cookie Jar as an insurance premium.
Then pack well and ship with the cheapest service.
No tracking.
None
EBay won't be annoyed. Customers will be pleased.
Occasionally a buyer will report non-delivery. No problem. Take money from the Cookie Jar.
Refund via Paypal Send Money.
Ask politely that the buyer refund the refund via PP Send Money when the item arrives. Most will in my experience.
Occasionally a buyer will report damage.No problem . Take money from the Cookie Jar.
Refund via Paypal Send Money.
Ask politely that the buyer refund the refund via PP Send Money when the item arrives. Most will in my experience.
For the damaged items you might ask for a picture of the damage, politely explaining that it will help you improve your packaging. (Which was probably just fine, of course.) But we are talking about $5-$10 items, which you paid much less for including eBay and PP fees. So all you lose is your profit not the total of your buyer's original payment.
By reducing your shipping charges from $40 to $10, you may well get more sales. More sales leads to TRS status and lower fees.
And the money you charge goes in your pocket not to Canada Post.
Maybe I'm not a fancy gentleman like you with your... very fine hat. But I do business. We're here for business.-- Mal Reynolds
