Educating your buyers about DSRs

[whoscloset]

As we all know, eBay is NOT telling buyers the impact of their feedback choices on the seller. The very large majority of buyers still think leaving 4 stars is a great rating and that neutrals are just that...neutral.

The IMA has set up a web page that will educate your buyers about the reality of the impact of their star ratings.

It is a great site to link to in all of your e-mails, etc.

http://www.leavingfeedback.com/

[snoopwiz]

Thanks Monique. I just checked it out and so far, definitely the best version of "here is the way it is" that I have seen. Appreciate the link. Oh and by the way, is it safe to go outside or the sidewalks still melting? 🙂

[cosmic-king]

Yes clear and proper communication to educate the buyers. I think this is a great move in the proper direction. A collective voice has spoken with this effort. Very nice !

Kirk

[whoscloset]

Oh and by the way, is it safe to go outside or the sidewalks still melting?

Pretty much melting...but what's worse is that we seem to be under a never-ending severe thunderstorm/tornado watch/warning. Yesterday we had to herd a group of 20 8-year old boys into the basement in the middle of a birthday party as what was rolling in off the lake appeared pretty ominous. Oh the joy of living on Lake Huron.

Truth be told...it's a small price to pay to live in paradise. 😉

[axe_n_gear_music]

Great link Monique!! I will include that link with my final shipping email to the buyer. Did you see the post above from newengland re: Powersellers with Independant Websites? That group already has 250 members and is not accepting any more. I think that you would be an excellent leader for a group like that for Powersellers here that also have websites, that want to increase their website's visibility & selling power via linking to one another for search engines, sharing of ideas, etc, etc. Just a thought.

Axe.

[lina-mallows]

We have just added the following note to our acknowledgment of payment:
"Appropriate POSITIVE feedback will be left for you shortly.
While in the past we have always avoided any mention of our customer's feedback left for us;
we feel at this time of eBay's ever changing policies- we should take a moment to mention it.
Before leaving feedback for any eBay seller,
which is always most certainly appreciated- a brief glance at this website may be helpful:
http://www.leavingfeedback.com/ & http://leavingfeedback.com/page2.html "

[whoscloset]

Hi Axe,

I actually joined the group back when there were just 50 members. Honestly I'm waiting to see what transpires as to whether their will be much value in it.

I am currently exploring some marketing ideas for my own website. I am taking some of the money I had previously invested in ebay and am setting up accounts with other venues such as shopping.com and oodle.com. Again, time will tell how valuable these resources are.

A few months back I posted the following to help ebayers who were interested in setting up their own website.

http://forums.ebay.ca/thread.jspa?messageID=500544577&forumID=44#500544577

I didn't think it would last long at the time so I set up a group with the same info just in case but never actually did anything with it. If anyone is interested in helping each other to set up an off-ebay site, promote one, develop SEO or share further info I would be happy to open up that group and we could begin sharing ideas and knowledge.

[tea_past_times]

I really like their idea. A great tool to fight back against what Ebay has done to their customers, the Sellers. I am going to rework that info, in my own words, and send each buyer a letter with that info from now on.

[gifts_of_elegance]

Monique: You live on Lake Huron? I am in Sarnia. The storm tossed half of my neighbour's tree across my driveway yesterday.

[coxengines]

Thanks Monique, I just added a line to my shipping confirmations.

Cheers
Xena

[axe_n_gear_music]

That's great, Monique, count me in for sure if you start a group for website owners. I don't have a lot of time for these discussion boards, but I will make time if it helps build my website business or I can possibly be of any help to others just starting up.
Your info has been really helpful the last few months. Feel free to email me anytime at axe.n.gear@sympatico.ca with any info on this.

Cheers,
Axe.

[whoscloset]

Yep, I'm in Goderich. We are very close to the lake and can watch the storms roll in from our deck. They are pretty cool to watch come in but scary at the same time.

[snoopwiz]

Having taken the time to check out page 2 of the above link, all I can now say is "Yikes." Far far too much. We expect buyers who wont read 2 or 3 lines of an auction description to absorb all that? Um, dont think so.