Got my first "case" opened against me...thanks ebay

[kashka]

I guess now when a buyer wants to communicate with you,Ebay opens a case.A buyer was curious about his item that was sent last Tuesday to Arizona...so..instead of just a simple inquiry to me,Ebay makes him open a case.

Last week I wanted to ask a buyer about something I received and I,too,inadvertantly opened a case against them.All I wanted to do was ask a question.

Just a venue,my a$$.

[kashka]

Patken,I am sorry I didn't mean to convey that there is mistrust between all buyers and sellers. What I  was trying to say (and I admit I am not the most articulate bean in the bag) is the uncertainty that ebay is developing between the two.Always asking "if there's a problem" or opening cases for simple communication between them.

I do the same as you as a buyer..check feedback..check for red flags..read the descriptions thoroughly and draw my conclusion from that..If I get burned well..my fault..I know I over reacted from this situation initially,but there is going to be many unnessary opened cases and tense feelings by unsuspecting buyers not knowing they are opening a case.Now I know to click "other" but would have it been that difficult for Ebay to indicate on the form to warn would be questioners that by clicking anything other than that that a case would be open?

No..ebay thrives on disruption..fixing things that weren't broke..instead of things that need fixing.Read the thread on Seller Central on .com..Four hundred posts already about the confusion because of this change between buyers and sellers.I am just tired,others can keep doing this and kudos for them if they adapt and weather yet another interference between buyer and seller.The majority of my buyers have been wonderful..some have become friends and we keep in touch (surprising ebay hasn't found a way to stop that..cause OMG we are communicating)..but that means nothing when 2 or 3 noobs or just unpleasant people can ruin you as a seller.And yes your observation may be right about the seller's feelings and the business world but in my case..it wasn't business..it was fun(until the last 3 years).And like I said..best of luck to those who carry on.

[patken123]

Kashka,I know where you are coming from,dealing with the public is not my strong point,it's just not for me at all,I fully understand your frustration  with ebay and spaced out buyers who do not follow simple directions/rules and unconsciously create unwarranted problems  for others.

I know good honest buyers and sellers are the majority,and all these small obstacles will sort itself out since it's the only logical way for ebay ,which is  to keep sellers just as happy as  the buyers.buyers have other options than ebay but you can't deny the fact that ebay will not last long without good decent sellers.

[kashka]

Patken,thankyou for understanding.And yes..I cannot deny that but their path to becoming an online wallyworld with the emphasis on new and chinese products is one I don't wish to be part of.The lack of exposure and burying of the small seller items seems to indicate thats what they want now..granted,yes..you can still find some things and yes this is the place for getting the most eyes but its just getting harder and harder to find the items.One can blame ebay changes,the postal systems,the economy..all sorts of factors but I find buying on other sites so much easier and friendlier..sort of like the ebay of 6-7 years ago.One doesn't have to wade thru the pages and pages of the same identical item to find what you are looking for..or..have results come back that don't even contain the words you entered.Now I check the other sites and ebay last and make my decisions on price.Who knows..selling elsewhere may be a total loss..but may as well give it a whirl as nothing is happening here (for me,anyways) anymore.

BTW..you sound like some of the great buyers I have had in the past..:)

[recped]

You can find all the details about this policy in the Fall 2012 Seller Update where it was originally announced.

http://pages.ebay.com/sellerinformation/news/fallupdate2012b/newsellersafeguards.html

For specific details about holds on funds check the FAQ at the bottom.

Apparently if you are TRS or Above Standard funds will not be held unless the buyer escalates.

[kashka]

Recped..thanks for the link! Am busy transferring all my unsold Ebay listings to the Bets right now so if I ever list here again I will keep that in mind.There's also a very nice and helpful canuck crowd over there,too..I tell ya..feels good.And if sales happen..bonus!

[Anonymous]

It seems that the eBay system is changing way a lot in negative ways.  3 times when I tried to contact my 3 sellers, the eBay system was telling me that I cannot send them email as it may be dealing outside of eBay!!  The eBay system actually thought I was dealing with the sellers "outside of eBay" even I have paid for them through the eBay/PayPal checkout system!!

I felt that whoever at eBay is touching the system that they shouldn't have done in the first place!  It has been going on for 2 weeks and I cannot get through to those sellers and had to go to their auctions and click on one of their listings to send my message to even it has nothing to do with their listings that I clicked!!

eBay, what is going on??!!  The old saying: "If it is not broken, don't fix it".  It is NOT broken, so leave it alone please!!  Thanks.