If someone knows how to pass this on to a higher up at Ebay then it is desperately required and appreciated. This is an unbelievable fiasco that should never happen, and Ebay should be ashamed that his type of fraud can occur. Who else are they doing this to?
A month ago I noticed that my store fees were being charged in US dollars which adds up due to the low CDN dollar. I called customer service and asked if the store fee was supposed to be $59.99 US or $59.99 CDN since I stay exclusively on .ca. She said she would get back to me and the next day she sent me an email saying I was subscribed to a .com store and needed to be subscribed to a ca store to be charged $59.99 CDN.
I was given instructions on how to close the .com store and a link to reopen the store on.ca. I was promised that the early termination fees which were over $300 after the conversion from US to CDN would be credited.
So I closed the store as per her instructions and the link took me right back to the default .com store. I have never been able to open a store on .ca as I am always automatically defaulted to .com. I needed my store open so I hit the button to reverse the store closure and I was back where I started.
Looking at my account for new charges I saw the high amount so I emailed customer service and received a message from another representative saying the early termination fees would of course be credited, but they could not do that until the invoice was generated. I called a customer representative after reading this and was transferred to a billing supervisor and she told me the same thing, wait until the invoice is generated and she has put in the request for a credit already. I was told that I would be contacted after this was done. This type of accounting makes no sense to me but ok, fine, we can wait. Last Friday my invoice came in and of course the $314 for termination fees were on it.
I called on Friday and spoke to another representative, was given a service request number and was told the credit would be processed and someone would contact me on Monday. So Monday comes and no contact is made. I call and give the service request number and I am told that the credit has not been requested. I asked to be passed on to another billing supervisor and was told that the credit was not requested but she would do it. Another promise was given that I would be contacted on Wed. I told her I was going to call Visa and block Ebay from receiving any payment as this nonsense has been going on for a month. She removed my automatic billing details instead so I would not be charged for the November invoice with the fraudulent $314 charge included. She also informed me that the initial information I was given was wrong and it does not matter if my store is subscribed to .com or .ca, it it $59.99 US either way. I do not know if that is true or not.
Currently, I can't list any new items because I have no auto payment details and I have not had a sale since this happens which make me wonder if that is coincidence of if buyers are blocked form buying my items. Now I wait to see if I will be contacted. In total I have 2 emails from Ebay instructing me to close the store and promising me a credit for the early termination fees, and I have talked to several representatives on the phone who all said the credit is being processed yet it still has not. While I was talking to these representatives they could see the initial email instructing me to close the store and reopen it so they know this was not my idea and my store was closed for less than a minute so obviously they can see it was never terminated.
It's a complete disgrace that a fraudulent early termination charge which was created by following an Ebay representative's instructions has been on my account for a month when I have Ebay messages to prove what happened, multiple phone calls with them all saying the request was in progress, and the very obvious sign that my store is not closed so there was no early termination to charge for.
If anybody can help It is very welcomed as I expect that I will be lied to again and not be contacted today. The next thing that will happen is that I will be charged late fess for not having my automatic payment details available to pay my fraudulent invoice and then I'll need those credited too since it was an Ebay representative's idea to do that.
