I bought several items from same seller but they are no longer listed on my purchase summary.

[sjw64]

I made several orders and paid for them. They are no longer listed in my purchase summary and none of the items have arrived. They all just disappeared.

[xeposter]

Oh my! I had that same problem last week. It showed a little hour glass where the $/payment sign should have been, then later it disappeared! Maybe it is a problem going on right now?

Alex

[femmefan1946]

Did you pay for them through Paypal?

The payment will still be there-- for years and years.

If more than 20* days have passed since you paid , go to the Paypal Resolution Centre which is hidden at the top of your PP account page under Tools, and file an Item Not Received Dispute.

You will probably be told to Contact the Seller. You should be able to do that by clicking on the purchase title, which should take you to the original listing (fingers crossed). But if you can't the invoice also has the PP address of the seller.

Don't get hung up on this.

Ask the seller the date and service of the shipment. And the tracking number.

The tracking number is NOT important. Many items are not tracked and arrive just fine.

If the seller gives you the tracking number you can enter it on her home post office site (USPS /China Post/etc) or on canadapost.ca where it will appear if it is in Canada already.

If she doesn't give you a number, that's fine too. But do NOT accept an offer of a replacement. It won't arrive either.

You want money.

If you don't get a useful number or money, go to Step Two and escalate to a Claim.

If the seller cannot prove delivery (not shipping, delivery) you will be refunded in full.

*30 days for Asian purchases

[femmefan1946]

It showed a little hour glass where the $/payment sign should have been, then later it disappeared!

Then instead of taking your payment from your PP balance or from your credit card, the payment was taken from your bank account.

In effect you wrote an e-cheque (sorry e-check) and it had to clear.

That's what the hourglass means. Your payment had come out of your bank account but had not yet been delivered to Paypal and to the seller.

In the USA, this usually takes about four days at most. In the rest of the world, it takes about ten, because it has to clear the national banking systems of both the buyer and the seller.

[dmil8030]

Hello 'sjw64', 

<< I bought several items from same seller . . .  I made several orders and paid for them. They are no longer listed in my purchase summary and none of the items have arrived. They all just disappeared.>>

Have you checked the seller's feedback?  Has anyone else mentioned this problem?  Did you get any type of notice from ebay that the listings have been removed?  

When exactly did you buy them?  If more than 60 days, did you check your Purchase History for all 2016?  It is the drop-down menu beside the  See orders from.

If you ordered cheap little items from China these can sometimes take nearly 2 months to arrive, but if the purchases were recent and all the items have disappeared completely (and not in the Hidden orders in your Purchase History), then chances are they are not coming at all.  

When you buy on ebay you have 30 days from the last estimated delivery date in which to begin a claim.  The following link explains that:

http://pages.ebay.ca/help/buy/item-not-received.html#timeframes

If ever that time passes by, you have a full 180 days from when you paid to file a claim with Paypal.  That is nearly 6 month, so lots of time.  See Section 13.5:

https://www.paypal.com/us/webapps/mpp/ua/useragreement-full#13

Always contact the seller first whenever possible.  If this does not yield satisfactory results, or you can find no way to do it, go to the Resolution Center and start the claim.  

Good luck