I have just had a buyer try to call me on the phone. How is this possible in all my years on eBay this is a first. Any advice ?

billbish2222
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How is this possible in all my years on eBay this is a first. Any advice ?

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I have just had a buyer try to call me on the phone. How is this possible in all my years on eBay this is a first. Any advice ?

Answer the phone, ask.

Is it possible, yes. EBay has a link in customer support so buyers & sellers can work out any problems BEFORE a situation escalates to a dispute. No problem as far as eBay is concerned...only if a deal is being made outside eBay, as we all know, this is a no no

                                            ]:)




Don't let a little thing like fear or common sense stop ya'
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I have just had a buyer try to call me on the phone. How is this possible in all my years on eBay this is a first. Any advice ?

Hello 'billbish',

You say the buyer 'tried' to call you.  Were you out?  Call Display?  Did you recently get a notice from ebay telling you that this buyer had requested your contact information?  Have you checked your regular email?

There may have been something the buyer needed to say most urgently and was afraid you would have shipped the item before reading your messages.  Just a guess.  Or has she already received it?  Perhaps she has a question she wishes to discuss earnestly and at length, away from the 'word limit' of ebay messages.  Either way, when a buyer pays, she gets your name and address on her paypal receipt, - just like you get hers, - so a phone number is no big deal. 

It is not usual for a buyer to call, but it is most likely some silly innocent thing about the order.  As 'hereiam' says, - pick up the receiver and find out what she wants.  If you are simply not comfortable doing that, then now's the time to send her a message explaining that you are away from the phone most of the time but is there anything you can do to assist her, that sort of thing.  Assure her you check your messages frequently and wil get back to her soon as possible. 

 

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