I haven't received my items and its been over 45 days. How do i open a case?

[rusty_808]

I bought two items way back in August of this year. The seller lives in Belgium, so i assumed that it would take a fair amount of time to receive my items. It is now almost December, and after sending 5 messages to the seller, i haven't gotten a response. I tried to open a case, but its been well over 45 days. How do i fix this? contacting Ebay by phone has gotten me no where.

[kalvin@ebay.com]

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@rusty_808 wrote:

I bought two items way back in August of this year. The seller lives in Belgium, so i assumed that it would take a fair amount of time to receive my items. It is now almost December, and after sending 5 messages to the seller, i haven't gotten a response. I tried to open a case, but its been well over 45 days. How do i fix this? contacting Ebay by phone has gotten me no where.

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Hi rusty_808,

Unfortunately there isn't much of a recourse past the 45 day period, at least not eBay. For future reference, please make sure you file a dispute before this time is up to avoid these issues.

Thanks,

[femmefan1946]

at least not eBay

If you actually paid from your credit card, using Paypal as the processor, you can call the 1-800 number on the card about a chargeback.

Have all your dates, prices and transaction numbers handy for the clerk to process the refund.

Although cards have longer deadlines than eBay/Paypal, they do have deadlines so act immediately.