eBay

rokzone · ‎08-26-2013

We recently had three items shipped via the Canada post through pay pals, get damaged on their way to the customer.

On of these events even got us a bad feed back for it. With the remaining customers we were able to get the broken item back and replace it for the customer, but we wanted our shipping refunded, so we tried to contact pay pals. the Results was they applied a 21 day restriction hold on all of our transactions upon our account as if we had dine something wrong. We spent four days being sent back and froth from ebay customer service to pay pal customer service to no avail lost hours of time that could have been productive (who can afford that??) this all culminated with a terse and brash confrontation with an "AMANDA" from Pay pals that we were being punished for not properly describing how I product would have been broken by Canada post during shipping and that the restriction would be there as long as they felt necessary and that there was no avenue of recourse or appeal. Well we most certainly do have some avenues of recourse, we will be contacting the better business bureau of our region and that of the corporate head quarters in California, contacting their attorneys by registered mail, and all of their listed board members. IF there are any other sellers out there who would like to combine thier efforts to help remind Ebay corporate that we are the reason that they exist please fell free to contact me. Otherwise we are examining what is involved in establishing our own electronic sales portal and looking other alternatives like Amazon. It should be noted that we have been a member in good standing since the 1990's! that's over ten years!. They have a serious customer service problem that needs to be addressed now join if you agree!!

Sincererly,

Marcia & Nic of Crystal Ray

P.S. Exact customer & transaction number data is available upon request.

pierrelebel · ‎08-26-2013

"but we wanted our shipping refunded, so we tried to contact pay pals."

???

When an item sent by mail is damaged in transit, the claim for the value of the item and paid postage should be made with Canada Post, the carrier.

i*m-still-here · ‎08-26-2013

@rokzone wrote:
We recently had three items shipped via the Canada post through pay pals, get damaged on their way to the customer.
On of these events even got us a bad feed back for it. With the remaining customers we were able to get the broken item back and replace it for the customer, but we wanted our shipping refunded,

rok........... that makes no sense.

If an item is damaged in transit and you have insured the item, then you should refund the buyer and file a claim with the CPO and they will refund item cost plus shipping.

CPO really is excellent to work with when an item is damaged.

It sounds like you are asking your buyers to return damaged items and then replacing the items.

If the item is returned, that voids the CPO insurance claim.

The other issue you didn't clarify is who is paying return shipping? Obviously, no buyer should be asked to pay to ship a damaged item.

Anonymous · ‎09-15-2013

Sometimes I am frustrated with abbreviations that don't make senses.

What is CPO with "O' stands for? I can understand Canada Post but with "O", what is it?

If it is Canada Post, please use it as CP and nothing else as not to confuse or frustrate us wonder what it means, etc.

When I was taking a Clerk, Bookkeeping, Office & Machines (CBOM) course 40 years ago, we were educated that we must always use the full words before using the abbreviations and then can use the abbreviations but as long as we have the first full words. It makes senses that way anyone will knew what the abbreviations for specific words means. I wish you would do the same. Thanks.

reallynicestamps · ‎09-15-2013

As a self-appointed member of the Grammar Police I have to agree with honeybed1950.

we will be contacting the better business bureau of our region and that of the corporate head quarters in California, contacting their attorneys by registered mail, and all of their listed board members.

The Original Poster (OP) seems to be unaware of what the Better Business Bureau actually is. The franchises of this business, and it is not in any way a judicial body, act as mediators between unhappy customers and its own members,while keeping reports on problems with non-members and occasionally acting as mediators.

The Bureau can make no binding decisions. And as franchises, they operate very locally. Some franchises, notably the one in Toronto, have been closed down by the central organization because their actions were so shaming to the franchise name.

This problem should have been taken to Canada Post, not to Paypal. While it may be that an officious PP clerk over-reacted, the primary problem was with the misdirected claim.