I had a U.S. buyer with a confirmed address buy a labeler package from me. They also bought extra labels from my Ebay store.
They must have used the quickpay link from either the email they received from Ebay or from my E.O.A. notice that is automated through Paypal.
Either way I received 2 payments. I packed up the order and shipped it Xpresspost. 4 business days later the item arrives at its destination.
Buyer emails me 2 weeks later to say they did not receive goods and wants me to track the order through Canada Post. I explain that there is nothing Canada Post can do as USPS has stated the item was delivered. I forwarded her the link to both USPS and CAnada Post so she could see that it states deliver to the address she supplied.
She commenced 2 Paypal chargebacks , one for each payment. I received the form from Paypal to enter the tracking#. I entered the same tracking# for both as it was shipped together.
You can guess the rest.
Paypal took the $40.00 payment out of my account and gave it back to the customer. They left the $24.00 payment in my account. She "lost" on that one.
_____________________________ I learned 2 things from this experience. On orders that are trackable NEVER accept 2 payments. If you get 2 payments , refund them both and ask for a single payment. 1 payment per tracking#.
Secondly if you DO make the same mistake as me, DON'T dispute both chargebacks. Had I only disputed and supplied the tracking # for the $40.00 item I would have been out less money. Because I supplied the same tracking# for both, it was up to paypal to decide what shipment they would not allow.
