Listing says free shipping but has shipping fee when paying

I won an auction that has free shipping but when when I go to pay, there's a $5.99 shipping fee. So I double check back to the listing and under the shipping and payment tab it says it is still free shipping to canada with my postal code, what should I do? I don't understand how there's a $5.99 shipping fee when I try to pay.

Message 1 of 3
latest reply
2 REPLIES 2

Listing says free shipping but has shipping fee when paying

j44b
Community Member

Hi,

Contact the seller regarding the shipping fee

Message 2 of 3
latest reply

Listing says free shipping but has shipping fee when paying

 

Hello 'beaversz',

Well, I'm glad you reached a compromise with the seller.  It was nice of you to leave feedback

so early, -- so now just make sure you don't let that 45 day deadline pass to file a claim for

non-receipt if the item does not arrive.

 

That item is coming from China so whilst there is a chance the shipping charge was an honest

mistake, given the seemingly endless scams to come out of that country I cannot help but be

ever-so suspicous.  I am suspicious that the seller lists with 'Free shipping' to get an automatic

5 stars in DSR, but then adds 6 bucks to your invoice before you can pay. 

http://pages.ebay.ca/help/pay/shipping-costs.html

 

Sellers are not allowed to change the terms of the listing after you buy.  To do so is a violation

of ebay policy:

http://pages.ebay.ca/help/policies/selling-practices.html

 

I am disinclined to see this as an innocent mistake, not from a seller who describes himself as a

"professional export trade company". 

I suspect this new ID is merely another ID (what happened to the old one?) and that your seller

is very experienced indeed.

 

 

But just to make sure that you are fully apprised of ebay's buyer protection, - what to do if ever

an item does not show up, if you have not already seen it,  there is this:

http://pages.ebay.ca/help/buy/item-not-received.html

 

 

Enjoy your item  :smileyhappy:

 

Message 3 of 3
latest reply