Long shipping time from overseas, items not received.will 45 day limit expire to submit complaint to resolution centre

[unicorn769]

I ordered some items which ship from China.  They were bid items, so first item listing ended May 8, last item ended May 13.  I made payment May 14.  It has been a month since payment date, but items not received yet.  I contacted buyer who said items were shipped May 15 and that it takes 15-35 days shipping time from overseas, and to be patient waiting.

Question:  do not want to submit complaint to resolution centre, since buyer did respond, but will the 45 day limit expire within which a case must be opened?   Policy states a case must be made within 45 days of 'end of listing'.  When there are multiple items, such as in my case, the 45 days started from May 8, correct?   

Advise what to do in this case, please.

[cellexperts]

Yes, you have 45 days from the end date of the listing, if you have multiple items like in your case and you have not received them, make sure you OPEN a item not received dispute before the end of your 45 day period. What will happen is then Paypal will give you time to "work out a solution" in which you may receive your item. If you do receive your item and the dispute is open then you can close that case after receiving satisfactory goods or change the reason for the dispute if they are wrong/broken/fake etc.



If you do not receive the item before the end of the dispute period, raise it to a claim because if that dispute closes and the item never comes, you as out of luck.



I believe they give you 15 days to dispute your transaction before being required to close it or raise it to a claim. (That would then give you 60 days before you are required to raise it to a claim; which if your item does not arrive after 60 days, it is not coming.)



Just be sure to explain to the seller of your situation and it will all work out.

CellExperts

** Also I replied in the comment section because I kept getting an unknown error trying to post as an "answer" **