there is a USA buyer who purchased in my store in April, I got her return 2 items yesterday,she attached a message,said "sorry, I don't like them, please refund me!!". How can I do? Need your suggestion!! THANKS
If your buyer did not comply with your refund terms, you could could spend your valuable time arguing.
However, what would I do?
"Shrug"
Waste no time and refund, minus original shipping costs.
"Next"
No use creating ill feelings over (likely) a petty sum. If you can wait until 60 days from point of sale are over (unless she already left FB), all the better.