eBay

deztinationz · ‎08-04-2005

Hi All,

I sold an item on Jul-30th (worth US$21.50), today I get an e-mail from PayPal saying that "During a recent review of our system, we determined that you received funds from an account with reports of fraudulent bank account use."

Now I have already shipped the item the very next day itself, called PayPal twice today, the CSR's first of all have no knowledge of their own policies, but were giving out stupid comparison examples. I actually had to walk them through policies. When you ask for a supervisor, they'll put you on hold for 30 mins and never return. They have no explanation for the reversal, finally the 2nd CSR came up with the Seller Protection Policy (I am a verified premier member).

The buyer is verified and has a confirmed address though with 0 feedback (that's not an issue for me). The question here is that it is not my problem, if PayPal determines that they had received unauthorized funds and then reverse the transaction after 4 days, after I have already shipped out the items. I have already contacted the buyer through e-mail, but he is unresponsive. I have already made a loss for those items shipped out, including shipping (since I had offered free shipping) , eBay listing fees, final value fee and my valuable precious time. Why has the seller take the losses all the time, when it is PayPal's fault???

What do you guys think about this? Anybody gone through this hassle. I am seriously considering if I should use PayPal anymore and probably take serious action.

catalystpaintball · ‎08-04-2005

Had the same problem a few months ago, I shipped a $400 item the day after I received an instant payment. A few days after the item was shipped I got a notice from Paypal saying the transaction had been reversed do to fraudulent bank account use. I call Paypal an they said an instant payment is not really a sure thing if they don't have the money in there account or room on there CC. That was an eye opener for me. The only advise that they gave me was to contact the buyer myself. Turns out he never had the enough money in his bank account. He did pay me, but it took 4 weeks before I finally got it.

Steve

cartoonsinabox · ‎08-04-2005

I just had the same problem and lost $400 US, sent items with insurance and signature and receive a short while after a chargeback, called Paypal but it was alost case even after going through there policies.

Paypal is not a safe company to us and I am not even sure of using there services again the way they treat the sellers like we are thieves...

deztinationz · ‎08-04-2005

Definitely it is not a safe company, all they know is how to scam. So basically a buyer is always the winner in these kind of cases. I'm considering if I should become a full time buyer now instead of a seller 🙂

vesivus · ‎08-04-2005

Just so you know, even Credit Card companies charge Merchants back for fraudulant uses of credit cards -- they don't cover the loss themselves.

Its the way the financial payments world works right now -- if you're uncomfortable with taking your chances, you can actually find third-party insurance carriers to cover you for a small charge -- and then THEY'LL take the hit. Somebody has to, and its not the "bank" companies.

John

deztinationz · ‎08-04-2005

Why find a third-party insurance carrier when PayPal promises all the goodies including coverage, but when it actually happens, then they come with all the tonnes of policies/procedures??? btw insurance is the biggest scam ever.

Anyways just so that you all are aware and you guys can block this buyer (so that you don't have to go through all this), I called him up today but he/she has a wrong number and all the account info is wrong when he/she got registered with eBay. The username is "jeeta12".

Do you think eBay is going to take any actions? Should I leave a -ve FB, but he/she might leave -ve in retaliation as well?

imagi.nation · ‎08-04-2005

If their contact info is invalid and they leave you negative feedback, you can request eBay remove it.

Be careful, I think posting someone's User ID here can get you a Pink Slap and the post pulled. I haven't seen a Pink here in about 2 weeks so it's probably not an issue but someone could report you.

Cheers,
Ernie.

deztinationz · ‎08-05-2005

I am just giving a heads up, it could happen to anyone.
Sorry, wasn't aware of this. (wats a pink slap)

Will report to eBay about the false info.

imagi.nation · ‎08-05-2005

A Pink Slap is when an eBay employee sends you an e-mail saying you weren't supposed to do something on one of the boards. The Pink refers to the color of their header when they (the eBay employees) post here. The U.S. boards hand out Pink Slaps all the time and have been really busy the past couple of days. Pinks hardly ever visit this board so we generally avoid too much censorship.

Cheers,
Ernie.

deztinationz · ‎08-05-2005

Update:
E-mailed PayPal with the long story and here's the reply I get:

Dear xxxxxx,

We appreciate your patience and understanding regarding this matter, and wish you continued success on PayPal.

If you have an issue of immediate concern and need to contact PayPal by phone, please call our Customer Service agents at 402-935-2050.

For future reference, this information is also located in the Help Center,and is easily accessible by following these steps:

Sincerely,
xxxxx
PayPal Resolution Services
PayPal, an eBay Company

He did not even answer my concerns correctly.
Eventually tried my luck one last time to call them, this time got through a good rep, she agreed with me that, yes, indeed whatever happened was not right with me, but she does not have the authority to credit the account.
Asked for the supervisor, and she agreed as well...(hmmm...wats happening here, did I call the right place 🙂 ) eventually she has forwarded the request to the credits dept.
They have asked me to report the buyer to eBay, before he comes up with something big.

myjames007 · ‎08-05-2005

i have similiar experience too....lost money on paypal...paypal is not good, extremly high charges, buyer chargeback always happens....but we still have to bear that.

currently there is no alternative payment methods for buyer as popular as paypal.....

whoscloset · ‎08-05-2005

Unfortunately charge-backs are a cost of doing business on the internet. Much like shop-lifting at a B&M. Follow the process provided by PayPal and keep your fingers crossed. You win some and you lose some.

Monique

Monique