I realize that Malcolm and they are good points. As I also don't want to accept returns ever..... but in attempting to make as many people as possible feel comfortable buying from me over the miles without any form of personal contact, I try to set them at ease by offering a return option. Again, I don't want them to return goods, but the offer exists. In my situation, the cost of accepting a possible return is offset by my percieved increase in buyers because of a such a return policy.
From time to time, I have trade-ins that we end up selling on Ebay. I never want to see these items back and since they are already used, it would be impossible to detect if the wear came from the original owner or the Ebay buyer, so on these goods, we state no warranty or return offered.
Again, I only make a refund for the return if the goods are in resaleable condition (read new). I am the sole judge of this and no refund is made until the goods are in my hands, they are all intact and accounted for. It is also sometime costly for the person making the return to freight the goods back (at their cost) and sometimes although I have had inquiries, once they calculate the actual cost of getting their money back, they just don't bother.
In the case of your goods, I can see the point, but if you could sell 10 more keyboards as a result of offering a return policy, but had to take one back (netting nine additional sales) wouldn't it be worth it? (and then you could sell off the returned unit at a discount to cover your wholesale and still end up ahead of the game -I am just pulling these numbers out of the sky)
Again, our return policy is not intended to cost us money, but it is to generate sales....
Jeff