03-30-2004 12:01 AM
As a newbie, I'd like some input if possible and / or experiences.
I mostly sell equipment, electronics, appliances, etc, and some collectibles. All used of course.
So,
1) Does having a money back guarantee or return trial period significantly increase bidding prices? Is it worth the marketing clout?
2) What is a real world returns / unsatisfactory percentage of items you would receive?
3) Does having a satisfaction policy significantly reduce negative feedback? Does it stop an unhappy customer from becoming a full blown negative activist?
4) What would you consider a reasonable return policy, with specifics.
At present my experience with returns repairs has cost me money each time, but always resulted in a positive or repeat customer. There have been a few abuse instances, but I try to take precations (tamper proof stickers, etc.) to reduce that.
Any comments would be great.
Yours Truly,
Kelvin
03-30-2004 06:22 PM
03-30-2004 10:42 PM
03-31-2004 12:26 PM
03-31-2004 04:15 PM
Sometimes I read on the PS board about "negative wars" with buyers which result in unbelievable nastiness. It seems much cheaper just to take the return or repair etc.
Thanks,
Kelvin & Heather