Very often, I cannot enter the tracking number for a sale... the screen comes up but it will not take the info?

mmone
Community Member

This happens often... but occasionally it works as intended?

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Very often, I cannot enter the tracking number for a sale... the screen comes up but it will not take the info?

I get this issue as well.

 

Clear your browser cookies, and the issue should be solved.

 

The method to do this varies depending on your browser, but normally it is in tools>security>clear cookies.

 

Or download CCleaner. It is an amazing program that deletes all unneeded temporary internet files. It's free too!

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