WHEN CAN WE START LEAVING NEGATIVE FEEDBACK FOR BUYERS WHO AVOID OR SERIOUSLY DELAY PAYMENT?

[mpawlowski]

WE MUST START SUPPORTING THE SELLERS. WHEN CAN WE START LEAVING NEGATIVE FEEDBACK FOR BUYERS WHO AVOID OR SERIOUSLY DELAY PAYMENT?

[mr.elmwood]

First off, all caps is yelling. Second, sellers will never be able to leave anything but positives. This topic has been beaten to death.

[pierrelebel]

Question "WHEN CAN WE START LEAVING NEGATIVE FEEDBACK FOR BUYERS"

Answer: Never. eBay will never go back to the dark ages.

[cumos55]

No negatives for buyers.

However, a seller can report a buyer.... This is done anonymously

It is most important for sellers to report a problem buyer...  and with enough reports,  a buyer   is.......gone...

The rules have changed  relative to the feedback a buyer can leave a seller.... specifically negative feedback

Slowly over the years,  sellers are getting some measure of protection from difficult buyers...

[femmefan1946]

Probably never, because it is not useful.

Really it isn't.

It's not useful to eBay because it discourages good buyers who run into nasty sellers. Which happens more often than you think. I believe one reason people are self-employed is because they don't work well with others. When this is combined with a transaction that does not go well....

EBay and we sellers want to have as many people in the buying pool as possible. And we don't want unhappy buyers telling their friends about a bad experience on eBay. (The bad buyers don't have friends that we want anyway.)

It's not useful to sellers because most sellers nowadays don't use auctions. Instead, with Fixed Price listings we meet our customers for the first time when they buy and see their feedback later, if we bother to check at all.

It's not useful even to the seller that uses it, because sophisticated buyers will look at our feedback, including Feedback Left, and move on when they see the seller acting out.

Instead, set up Blocks against bidders with UID strikes, without active Paypal accounts, and in countries you do not want to deal with. There are a few other useful Blocks.

Stop the problem before it starts.

And as suggested, Report those bad buyers to eBay. They do actually kick people off the site for bad behaviour. Occasionally and reluctantly, but it happens.

[mr.elmwood]

Femme, I have an entirely different perspective. I equate non-payers to people who into a store, pick something up, walk to the till, change their mind, put it down, and leave for whatever reason.

When ya go into WalMart, do they make ya pay for everything you pick up? Not at all.

Far too many sellers, on eBay, work on the 100% model. 100% sales. 100% payments. 100% not my fault. 100% buyer's fault.

I "think" that everyone who sells on eBay should be required to have a retail job first. Nothing like working with the real thing to give you that "Oh! Wait a minute" perspective.

[rose-dee]

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@mr.elmwood wrote:
Femme, I have an entirely different perspective. I equate non-payers to people who into a store, pick something up, walk to the till, change their mind, put it down, and leave for whatever reason.

When ya go into WalMart, do they make ya pay for everything you pick up? Not at all.

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Except that buyers on eBay are clearly told they are entering into a contract when they hit that "Commit to Buy" button. In fact, they are given an opportunity to put the merchandise 'back on the shelf' before they get to that point.  And the new Best Offer procedure in some categories allows buyers to pick up lots of things then change their mind and leave them behind.  

I think anybody who has purchased more than a few items on eBay realizes what the "Commit to Buy" button signifies -- last chance to back out -- after which you've agreed to pay for what you've chosen.  There is a big difference between a non-payer and a non-purchaser.  This is analogous to the procedure used in auction houses: you can handle the goods all you like, you can examine every item at length then walk away, but once you've placed a bid and won, you are bound by a de facto contract to pay.  

However, I agree that sellers leaving FB for buyers wasn't working and is pointless.  I'm glad eBay did away with it.  We who have been here for several years probably recall the vitriole unleashed by sellers against buyers who in their own perception, had done them wrong.  It made the whole FB system nothing but a meaningless rant forum that probably scared off (or ticked off) a lot of people who never returned to eBay.  The present system, flawed and inconsistent as it may be, is more equitable and discreet.  

[cumos55]

Seller Central on the US boards was the best example of how eBay has changed over the years.

In the good old days it was shoot first and  ask questions....

A bit like Dodge City at high noon...  every buyer was a target

Buyers had no way to get away from a negative...

eBay said No negatives for buyers.... and Seller Central  is quite civil....today....

[mr.elmwood]

Seller Central down south is civil? In what world? They eat their young, raw, un-salted. That place is a viper pit. Ya ever feeling good about yerself, go hang out there for a half hour.

[reallynicestamps]

mr elmwood- I agree about working retail putting eBay into perspective. I've sold everything from postage stamps to BBQs to solar panels. I've sold wood stoves by mail (takes a really really big bubble envelope and a lot of stamps, lemme tell ya).

It's like people who urinate and moan about politicians who have never worked in a political campaign, or even voted. There are reasons things happen the way they do that have nothing to do with dishonesty or bad faith.

Err- you know I also post as femmefan1946, right. It's no secret.

[mr.elmwood]

No, I did not know, but then, I always assume their are multiple personalities in any post. Lemme tell you about The Elmwood Five.

[cumos55]

Seller Central has changed.....

No more dueling at high noon.

No more lynching..

Not to say they are perfect....

Everyone needs somewhere to vent  if required.

Always a good read... and many times one can learn something new....

[jepogski2010]

i hear ye...

they do care only the buyers, but no REAL protection from sellers AT ALL!

I know all those reporting a buyer, etc.. feature but it is just a facade, just to entice seller and pretend that they care!

But they cannot HIDE the fact that they don't care for the seller at all! I know some of

even you full refunded the item without asking for it to ship it back to you, buyers can still give negative feedback

if they feel like doing it (power tripping).

i have always told ebay already eversince that if you full refund the item, the transaction should be removed and considered void as some buyer demands more and if you can't fall into their trap, they will still give negative feedback.

good thing it did not happen to me yet but i know a lot of seller friend who experienced this. but still good for them, they are big time now as they have huge number of sales already.

so as a protest, i recently removed all my listings now and will thrive on amazon and kijiji instead which i started last month.

i feel protected and much better selling experience there in just a month that i've been there!

even for the past 3+ years as a good seller, they will never appreciate you and give protection to you so enough is enough.

maybe because I AM JUST A SMALL TIME SELLER so who couldn't care? there are more BIG TIME SELLER out there who couldn't care less to this abusive buyer as they are busy with all their sales instead of bombarding the ebay customer service in reporting this buyer. Well, i could not blame them, contacting ebay customer service is also a pain and will need you atleast 1-2 hours of being on the phone with a CSR who does not know what they are doing.  right EBAY?

[007steveb16]

Ya! You stick it to eBay by using another company they own!!!

[jepogski2010]

do not compare it to Walmart or in-store or any other online store where you put everything on cart but you are not abide to pay it. that's a given rule. Bidding is different, you have to abide to buy it as you are entering a contract. if all buyers has that thinking then EBAY SHOULD CHANGE THEIR POLICY if this is meant to be BROKEN! What are these rules/policy for?

[pjcdn2005]

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@007steveb16 wrote:

Ya! You stick it to eBay by using another company they own!!!

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lol

[brandeentertainment]

Will never happen and Reporting them is a waste of time ... Here are your options

-Dot you I's and Cross your T's "Tracking" "Customer Service"

-don't sell on ebay

-bend over and Take it

pretty cut and dry ..

reporting buyers is just as useless as hoping you will one day be able to leave neg feedback for buyers..

[mr.elmwood]

Reporting buyer button = close door button on elevators.

[brandeentertainment]

 jepogski2010 just had to point out what others stated with out directly telling you ...

Kijiji is Ebay owned company in other words not really stickin it to the man there ..

If you sales are good on ebya stay there .. your effort will go unnoticed and you will lose ebay sales ..

the only one that will lose is you ...

Just thought I would let you know...