Will Canada Post refund my money after a postal clerk over me on a postal rate?

[pierrelebel]

Contact the manager at the postal station where the overcharge occurred.

[mycollectorscabin]

No refund for any overcharge issue were  stamps are applied to the item.

Ron.

[inuk_the_polar_bear]

You got charged more than what you received? That is an over charge.

Bought more than you should have and used it? That is just buying too much.

Which is it?

[mycollectorscabin]

The item was a oversize letter mail to USA Weight less than 100 grams. I was charge $3.80 PLUS 13% tax  instead of $2.20 and the clerk applied the stamps. I also purchase six other other books of stamps at the same time .

I only notice the problem the next day.

I know it`s only $1.60.  Looking at this from a diffent point  of view, i am sure, if  less than the required postage was  on my item.Canada Post would return the item to me and i would have to pay the full amount due!

Regards,

Ron.

[inuk_the_polar_bear]

You sure about the weight? Over 100 is $3.80. Unless you have a receipt showing the weight and postage, well, your word against theirs.

[mycollectorscabin]

One hockey card in a toploader shipped in A bubble envelope the weight  would not be over 100 grams!

The purchase was for stamps only, and there is  no weight status on the receipt.

I should  have knowing better and double checked this type of transaction,before leaving the Retail Postal station .

Ron.

[mycollectorscabin]

During the pass few years,on a number of occasions, i received some very unexceptable CP Postal service.

I BELEIVE, honesty and good faith should always be the nature of  what`s involved in a business transaction!

Regards,

Ron 

[toff3]

i received some very unexceptable CP Postal service

Ron,

What's that supposed to mean? Unexceptable is not a word in the English language.

Tom

[inuk_the_polar_bear]

Anyone can get lousy service, anywhere, anytime. That means nothing. Same person can get amazing service, anywhere, anytime. That means nothing. Sometimes it is the clerk. Sometimes it is a problem customer who can never be pleased.

To mention CP is nit-picking and singling out one organization at the expense of critising another.

[mycollectorscabin]

sorry about the error word (unexceptable) The correct word should have read unpleasant.

Tom, thank you for the information.

I will always belive that honesty is the best policy!  

Regards,

Ron.   

[toff3]

Ron,

As you no doubt know, at retail postal outlets you are not served by Canada Post staff but by employees of the franchise. Sadly, the training of RPO staff often (sometimes even at the manager level) leaves a lot to be desired and it's very important that you be familiar with postal rates and regulations so that you can catch any errors or omissions by the counter clerk. It always pays to know what the charge will be before you even cross the threshold of the RPO and always carry a copy of the current Canada Post Postal Prices leaflet.

It's also worth remembering that RPOs use stamps much more than do Canada Post stations (because RPOs buy their stamps at a discount  - so save money by using them - and sometimes find they're overstocked) but then your receipt shows only the value of the stamps, not the weight of the mailpiece. 

That said, the overcharge for that O/S envelope to the US could simply have been an honest mistake but prior knowledge and awareness on your part would have caught it.

Tom  

[mycollectorscabin]

Tom,

I am familiar with the postal rates and regularations.

My point of view is, I payed the same price amount to the RPO  CLERK , as i would pay to a clerk at  the regular Post Office .

Therefore i should receive  the same standard of service! 

Ron.

[mycollectorscabin]

I am sure , knowledge is the key word and it plays a leading role during a  business transaction.

Prevailed in my mind there`s  a true image of what should be involved when purchasing the

required postal service.

I don`t need the aggravation of having to expose any more of those inconvenience  issues.

Now the good news! Today i  had to go to A  local  RPO  with  3 items, an Expedited parcel , Small Packet and oversize letter USA..

It was a pleasure to be service  with good faith and to leave as a satisfied customer!

Regards,

Ron.

[mycollectorscabin]

Pierre,

Sorry about not answering your input sooner!

Contract was made with the store manager. How ever no common sense prevailed that would have

help solve the issue in question.

Ron.  

[mycollectorscabin]

inuk,

In my humble opinion, exposing an unethical transaction in not nit-picking!

I beleive, when honesty and good faith falls by the wayside, at that point & time .

any customer should take a strong stand and demand that the issue be resolved.

That`s my policy ! 

Ron.

[audiovideotogo]

Just stick with the regular postal outlet if possible, and  avoid the retail ( drugstore or mall) outlets altogether...a very dubious differential fee system, though summed up as a grand conspiracy by some ( including Snopes ) , IS in effect at these places, especially with oversized  or international envelopes. and packages. I was even going to make a hidden camera Youtube video to prove how pervasie this form of "honest" mistake is. 

[pjcdn2005]

---

@audiovideotogo wrote:

Just stick with the regular postal outlet if possible, and  avoid the retail ( drugstore or mall) outlets altogether...a very dubious differential fee system, though summed up as a grand conspiracy by some ( including Snopes ) , IS in effect at these places, especially with oversized  or international envelopes. and packages. I was even going to make a hidden camera Youtube video to prove how pervasie this form of "honest" mistake is. 

---

There is no grand conspiracy and the prices are exactly the same at the post office as they are at an outlet. As pointed out earlier, some of the outlet staff may not be aware of all the services available so may not direct you to the best or least expensive service for you. But that is caused by poor training...not because anyone is conspiring.

[pierrelebel]

"Just stick with the regular postal outlet if possible, and  avoid the retail ( drugstore or mall) outlets altogether.."

That is one point-of-view.  From my experience here, I generally avoid the post office and use a franchised retail outlet (drugstore in mall).  Better and friendly service by competent personel who really work for their paycheques.

At the end of the day, it comes down to people, not location.  Franchise employees earning $15 an hour may - at times - provide you better and more knowledgable service than those unionized $20+ an hour postal employees enjoying their perceived job security.