buyer does not pay for tracking number, chooses a non tracking service, is the seller protected?

[wisekoko]

Buyer does not pay for tracking number, chooses a non tracking service, is the seller protected?

I was burn by a buyer that choose the less expensive shipping service that did not included a tracking number, on my invoice I send two options, one with a tracking number and insurance at a cost three times more than the regular shipping without a tracking number, he choose the less expensive, and then claimed he did not received the item, Pay Pal sided on his behalf, now I am with no money and lost my item. why ebay and Pay Pal take the buyer side?  it was his choice to take the less expensive shipping choice.

[momcqueen]

Unless you have tracking on the package that shows it was delivered to the address on the account used to pay for it, you are not as a seller protected from any Item Not Received claim. 

Some of the best advice that I ever received as a new seller is NOT to let the buyer choose what kind of postal service they want. As the seller, it's your liability if the parcel is untraced and you will be out-of-pocket without tracking. When you give buyers the choice, they will always expect the service level provided by the expensive one for the cost of the cheap one. 

Plus, a savvy theft-minded buyer knows that if the seller cannot prove with tracking that an item was delivered, the buyer keeps the item and their money. No tracking means it's a lose-lose scenario for the seller.

Unfortunately, with the postal offerings in Canada, tracking is an expensive prospect. I use a tracked service wherever I can and often pay for it from my own pocket when I have a gut feeling something won't go smoothly without it. 

It is a hard lesson learned. And, as a seller, you are better never to fight an INR claim because it makes ebay VERY angry to have to step in. Refund the money before a case is opened if you can, cross that buyer off your list of sell-to's as they now represent a high-risk and move forward.

Best of luck to you from here onward. 

[femmefan1946]

Given your unique items, I would suggest dropping the shipping choice entirely and also going for Free Shipping.

Then ship with tracking.

Because it does not cost $19 to ship without tracking.

And tracking is required only to protect the SELLER against claims of non-delivery.

So raise the price of your pretty ladies to $24.99 with Free Shipping and send tracked.

Bonus: if you use 'free' shipping you will not be charged FVF on your shipping costs above the domestic amount. And 10% of nothing is ... nothing! See how that works?

Just a fuss about language:  'nude' means naked / without clothing. Your ladies are wearing a few bits of clothing. I've been an editor way too long.

And that 'stereo viewer': if the slides can be used with a Viewmaster or equivalent you should certainly mention it.

You might also want to put a heavy watermark over your picture to protect you against photo thieves.

And while we are at it, you may be losing good customers with this language.

...buyer will have to wait for my invoice, ebay calculator may be wrong,

If you put in the correct information, the Calculated Shipping will be correct.

With "Free" shipping (which just means the cost of shipping is included in your asking price, right?) you will have to work a bit more and come to a comfortable median cost to add to your current asking price.

In any case, you cannot charge more for shipping than you advertise.

If your charge turns out to be too high, you can get brownie points from your customers for a small refund.

  For the "Buyers protection" the buyer will have to pay the cost of Register Mail from Canada Post, otherwise I will not ship the slides, sorry but bad buyers make false claims, and I don't need problems,

All your honest potential customers just backbuttoned.

Registered Mail is actually not accepted by Paypal as proof of delivery, the cheaper Parcel and Express services are.

And as mentioned, tracking and insurance protects only the seller, not the buyer.

only shipping cost will be charged,

You are allowed to add a 'handling' or packaging charge. Most sellers don't, so this line is irrelevant. Again you cannot charge more than you advertise.