buyer's money were missing

[ylyyuanyuan]

i'm a new seller, last week a greece buyer buy a dress from me. and this morning he told me that his mastercard's money were missing,and he thinks i have some thing to do with this thing, because i was the only one he buy things with that card recently, this is the first time i met this situation, what should do

[luminites]

You don't have access to his credit card info. Tell him to contact PayPal and his credit card issuer.

Don't delete any of his messages, just in case.

[mr.elmwood]

Customer did not pay you. Customer paid Paypal. Paypal then pays you.

[ylyyuanyuan]

I know this, but he think I should resiponsible for this, I tell him should go to the ban to check out the reason

[mr.elmwood]

Well, the "bank" involved would be Paypal. Call them.

[bb_cool_stuff]

Trust Us, you are not responsible for this.

As was previously mentioned, Have the buyer contact Paypal & yes, hold on to their messages.

[femmefan1946]

Don't panic.

Tell him that you cannot see his credit card information and that you did not even know what kind of credit card he has. Tell him to contact his MasterCard and his bank.

Hmm.

Both of you are working in a second language.

Here is the message in Greek. (from Google Translate)

Λυπάμαι που έχετε προβλήματα με την πιστωτική σας κάρτα. Παρακαλούμε να κατανοήσετε ότι η συναλλαγή μας γίνεται μέσω Paypal. Paypal διατηρεί οικονομικές πληροφορίες σας ιδιωτικές. Δεν μπορώ να το δω, και δεν γνωρίζουν καν ποιο είδος της κάρτας που χρησιμοποιούσαν. Παρακαλούμε επικοινωνήστε με την τράπεζά σας αμέσως για βοήθεια.

And in English.

I am sorry that you are having problems with your credit card. Please understand that our transaction was handled through Paypal. Paypal keeps your financial information private. I cannot see it, and did not even know which kind of card you were using. Please contact your bank immediately for help.

Send both messages to the customer.

Google Translate is useful in soothing upset customers working in a second language. An actual Greek might be horrified by odd phrasing, but it shows you are trying. 

If you have not yet shipped, hold off a day or so (not usually a good idea, but in this case...) until your customer calms down. Ship Air Mail with Delivery Confirmation even if you lose money on the deal. It will be cheaper in the long run.

[maggiebvintage2010]

I would advise eBay and PayPal by telephone about this.  There are lots of scammers, and perhaps this buyer thinks he can have his dress and his money too.  I have always found PayPal to be very professional and helpful.  They have offered to contact buyers directly on my behalf the few times that I have had unusual problems.  A message from PayPal may be helpful for your buyer.

By the way, you have some inconsistencies in the way your shipping is set up.  That dress listing states that the dress is being shipped from China, and the shipping information for Greece states that shipping cost is $5.80 and it ships by Small Packets Ground, or Small Packets Air, which are Canada Post services.  This could lead to problems for many reasons:  drop shipping, wrong service stated, sending items by surface mail, etc.  I would suggest that you read more about shipping, and review your shipping choices.