eBay Has Highest Incidence of Customer Service Problems

[pierrelebel]

"Dear Ina,

I have been an online seller for 14 years. I sell on eBay as well as several other sites including my own website. Originally eBay accounted for 85% of my business but they have fallen to 45% through the years.

It is also my lowest profitability outlet. They also now account for 99+% of all my customer problems. That number is accurate, I track it seriously. It is also a sign of a broken system. The product is the same, the service is the same. So how can there be so many more problems on eBay?

I was a supervisor for 25 years and know that management builds a "personality" into a work place. Management changes often change the workplace personality dramatically. eBay management has built a "problem personality" into their system.

Buyers expect problems with sellers. Sellers expect problems with buyers. Thus, both get what they expect way more than need be. It was not always that way on eBay. The unbalancing of the feedback system and eBays always siding with the buyer has led to this I firmly believe.

eBays hostility toward, lack of service for and often just plain lying to sellers is undeniable and unjustified and places eBay's customers, the sellers at a huge disadvantage that only hurts all and gives the system an unhappy, looking for problems mood."

For more: http://www.ecommercebytes.com/C/letters/blog.pl?/pl/2013/3/1364232155.html 

[kays_place]

Bravo. 

I only wish I knew where else I can go.

[imbuzzy]

Direct quote from comment section of above link:

by: comet Tue Mar 26 01:18:31 2013

Once upon a time in the land of ebay you could list an interesting item and be rewarded with bids almost instantly.  And when the auction was over the check was indeed IN the mail.  You got interesting letters with those checks sometimes too.  You often got comments such as:  I have been looking for another piece of Aunt Agnes' china FOREVER and I am so happy to be able to pass this on to my daughter  etc.  You had handwritten address'.  

If you did have a problem it was pretty much "No harm no foul" and you took CARE of it.  

Feedback was interesting and almost no one left generic "OK" or "Arrived" sorta stuff.  

This went on for a good long while and sellers and buyers were happy to wander thru eden sorry ebay and gaze upon the items and they saw all was good.

One day an evil Witch was seen to be riding her Rolls Royce broomstick towards ebay.  The villagers got out their pitchforks and water buckets but Neg Meg was not to be stopped.

Shortly after the villagers of Sellerland and their counterparts in Buyerland were shocked to find that they had been living in a dream.  Evil ebay had begun it's rise out of the dark and soon the face of darkness was upon the land.

Then a great cheer arose for Neg Meg the Witch was vanquished!  A New Prince had come!  All hailed the young lad.

Until one day an announcement was made to the sound of trumpets with their bells bashed in--a complaint had been made that they were "Not authentic" and Paypal had ordered that they be smashed--and a banner was unfurled announcing the "New Improved and Disrupted ebay"!

Ever after the villagers of Sellerland and the villagers of Buyerland have been at war.  Armed by the New Prince the villagers of Buyerland have had many victories over the peons of Sellerland.  They pillage;  they libel;  and they run roughshod over the products of Sellerland.

Who will come to save the villagers of Sellerland?    

I am so glad that I closed my eBay store a couple of years ago - their yearly rule changes got tiring after awhile...