eBay

greenwasabe · ‎12-23-2010

Please read the following transcript and give me your opinion on what she meant by "one-time Education"

Jholly P. (12/24/2010 03:21:03 AM)
Hello. Thank you for contacting eBay Live Help. My name is Jholly. May I please have your first name?

greenwasabe (12/24/2010 03:21:19 AM)
Please look at item 190474456854

greenwasabe (12/24/2010 03:21:28 AM)
first name is Nhut

Jholly P. (12/24/2010 03:21:48 AM)
Hello, Nhut. How may I help you with this item?

Jholly P. (12/24/2010 03:23:35 AM)
Are you still with me in this conversation?

greenwasabe (12/24/2010 03:23:48 AM)
YES, I have an agreement with this buyer (laowe ), that he offered the buying price on two items. He did not pay for both items, I filed Unpaid item dispute, he paid only one item ( this item number), but not the other

Jholly P. (12/24/2010 03:24:21 AM)
Did you also file an Unpaid Item case on the other item?

greenwasabe (12/24/2010 03:24:51 AM)
Yes, I did, and I've already get the Final Value Fee credited.

Jholly P. (12/24/2010 03:25:36 AM)
I see. May I ask for the item numbers?

greenwasabe (12/24/2010 03:26:20 AM)
190474456854 this is the item that he paid after the Unpaid dispute was filed.

Jholly P. (12/24/2010 03:26:32 AM)
Thank you for that information. Before we proceed on this, do you have any other issue that you need help with?

greenwasabe (12/24/2010 03:27:15 AM)
Actually, I want to get the Final Value fee credit for this item, I've refund the payment to him

Jholly P. (12/24/2010 03:27:34 AM)
Why did you refunded your buyer?

greenwasabe (12/24/2010 03:28:09 AM)
We had agreed on the price that he would purchase two items, but he only paid for one.

Jholly P. (12/24/2010 03:29:57 AM)
Let me just pull up your account.

Jholly P. (12/24/2010 03:32:19 AM)
Alright. Please know that you should have refunded him first before closing the Unpaid Item case.

greenwasabe (12/24/2010 03:33:03 AM)
No, I opened the Unpaid item case, he paid for it, ebay closed the case, not me.

Jholly P. (12/24/2010 03:34:12 AM)
I see. May I ask for the other item number?

greenwasabe (12/24/2010 03:35:03 AM)
Let me pull it up

Jholly P. (12/24/2010 03:35:30 AM)
Alright.

greenwasabe (12/24/2010 03:35:44 AM)
190476222408

Jholly P. (12/24/2010 03:36:25 AM)
Thank you.

Jholly P. (12/24/2010 03:39:24 AM)
May I ask what agreement do you have with the buyer?

greenwasabe (12/24/2010 03:40:56 AM)
we has correspondent that we agree that he would buy both for $7000, and I would agree on the items to be offered at $3000 and $4000 so it's easier for him to pay.

Jholly P. (12/24/2010 03:41:48 AM)
This item number hasn't been paid, 190476222408.

greenwasabe (12/24/2010 03:42:35 AM)
Yes, he never paid for this item, I've already file Unpaid item, and get FVF for it

greenwasabe (12/24/2010 03:43:14 AM)
I was waiting for him to paid the other invoice but he never pay for it, and it's been 13 days.

greenwasabe (12/24/2010 03:43:43 AM)
actually it's 17 days.

Jholly P. (12/24/2010 03:43:50 AM)
Okay.

greenwasabe (12/24/2010 03:48:27 AM)
still on chat?

Jholly P. (12/24/2010 03:49:34 AM)
Yes, I will credit the $50.00 Final Value Fee credit as a one-time Education on this case.

greenwasabe (12/24/2010 03:50:22 AM)
What do you mean by "one-time Education"?

Jholly P. (12/24/2010 03:52:19 AM)
This is just a one-time education because you already have been issued Final Value Fee credits by previous agents.

greenwasabe (12/24/2010 03:53:24 AM)
am I ready this correctly?

greenwasabe (12/24/2010 03:54:21 AM)
Could you tell me when did I get FVF credit for this item number 190474456854

greenwasabe (12/24/2010 03:54:47 AM)
are you saying that I need education??

Jholly P. (12/24/2010 03:56:07 AM)
You have been issued a Final Value Fee credit on other transactions here in eBay not just this item number. I will issue this Final Value Fee credit so that you will not deal with buyers like that as a lesson.

Jholly P. (12/24/2010 03:56:47 AM)
It’s great to see that you’re one of our Top Rated Sellers on the site. We certainly appreciate you doing business with us.

Jholly P. (12/24/2010 03:57:06 AM)
I’m happy I was able to help you today. Thank you for contacting eBay Live Help. We sincerely appreciate your business. Have a wonderful Yuletide season, Nhut!

System message (12/24/2010 03:57:10 AM)
The chat session is being wrapped up.

System message (12/24/2010 03:58:45 AM)
All times in the above transcript are in the following time zone: (GMT) Greenwich Mean Time : Dublin, Edinburgh, Lisbon, London

System message (12/24/2010 03:58:45 AM)

jakeeangel · ‎12-28-2010

As Zarzuella said if he just made a mistake in his payment source send him another invoice. There was no need for you to send a mutual cancellation. Why would you do that?

They don't have to buy the item again, they just have to pay for it. It's already bought. Buying and paying for bought items are two seperate things.

I don't agree with letting button clickers run around on the site thinking they can click on stuff and not be penalized for it. It leads them to cause problems for other sellers. Well seller XYZ did it why don't you??? There's a thread on the Selling board with a seller dealing with this very issue.

greenwasabe · ‎12-28-2010

The problem is that the guy is backing out on the deal, he would not pay for another Paypal invoice but insisted on another eBay transaction, I said no, he only have to pay the original transaction again but he refused, so I said before I go any further, we have to cancel the original ebay transaction so I can get the FVF back first. And that was when he refused the mutual and disappear.

dipmicro · ‎12-28-2010

Just had a buyer today asking me to cancel 4 transactions he made by mistake.

Those were 2 weeks old transactions automatically disputed by Unpaid Item Assistant and fees already refunded and buyer is now NARU.

greenwasabe, I would talk to eBay about that buyer. They should look at emails and strike your buyer as this is clearly an abuse. If you do not feel like wasting another hour on the phone, use this link Reporting Problems with Buyers

coxengines · ‎12-28-2010

PJ, I would agree that, in the case you state, a mutual might not be the best choice. I keep forgetting that not everyone lists piles of like merchandise.

Perhaps some clarification is in order here, also in view of Jakeangel’s comment.

When a purchaser does not pay for an item, I send a friendly reminder after 4 days. If there is still no payment and no reply 3 days after that, I file the nasty UPI of course. There seem to be a couple in the mix every month.

However, more commonly, it is the case that buyers don’t pay for everything they bought; either because they bought duplicates or changed their mind on one or more items. Those I consider to be good customers that I would like to keep; hence I don’t antagonize them.

Then, I get the ones that do reply to the reminder but have an excuse of sorts as to why they can’t / won’t pay. I always let them off the hook and quite a few have turned into buyers later.

In the OP I was under the impression that buyer and seller were on good terms, except that the buyer wanted to back out of ½ the purchase; hence my advocating a mutual cancellation.

Personally, I reserve the UPI process for the worst of the worst; the ones that neither pay nor respond to a reminder. By the same token I query my email database to see if the buyer had not purchased on a previous occasion. If so, I pick up the phone and call. Saved a few customers that way over the years.

Bernie

bighillbargains1 · ‎12-28-2010

Then, I get the ones that do reply to the reminder but have an excuse of sorts as to why they can’t / won’t pay. I always let them off the hook and quite a few have turned into buyers later.

So what do you do with those that respond? Do you send a request to cancel the transaction to get your fees refunded? If yes, what do you do if they never respond?

I just had 2 Buyers who never agreed to cancel the transaction. Both had some kind of excuse why they "couldn't wouldn't shouldn't" pay and to please cancel...
I did, but they never responded. Now what? Will I get my fees back if I just close the case?

westernstargifts · ‎12-28-2010

When you file a mutual you only get the fees back if they check the box saying they agree and send it back to eBay. If they don't respond you do not get a credit for FVF.

coxengines · ‎12-28-2010

wirthenterprise, pls. see below.

westernstargifts,

not quite correct, sorry.

When a mutual is not responded to you can close the case after 8 days.

It's about 50/50 with us. Some respond, dome don't. No big deal and in the end the result is the same.

The vast majority of buyers are not malicious. They are not sellers and simply don't understand eBay fee structure.

Bernie

coxengines · ‎12-28-2010

dome = some 😄

bighillbargains1 · ‎12-28-2010

When a mutual is not responded to you can close the case after 8 days.

I know, but will I get the FVF's refunded if I close it without a response?

coxengines · ‎12-29-2010

YES
Bernie

bighillbargains1 · ‎12-29-2010

Oh, OK, I didn't know that. Thanks for clarifying this.

One less thing to worry about! 😉

zarzuella · ‎12-29-2010

Here's the current info on cancellations:

http://pages.ebay.com/help/sell/cancel-transaction-process.html

This was changed a while back (you didn't always get FVF credited so easily).

pjcdn2005 · ‎12-29-2010

PJ, I don't think I can laugh this off now.

I wasn't going to suggest that you do laugh it off. My comment was about the conversation with the ebay rep, not about this situation and I never laugh about losing money. 😞

I really am sorry that you are having more problems. I do realize how frustrating ebay can be and I hope that things are easier in the new year.

westernstargifts · ‎12-29-2010

Here's the current info on cancellations:

http://pages.ebay.com/help/sell/cancel-transaction-process.html

This was changed a while back (you didn't always get FVF credited so easily).

I hadn't realized that they had made this change. Thanks for pointing out the new info Anne.

Judy

jakeeangel · ‎12-29-2010

I know, but will I get the FVF's refunded if I close it without a response?

Yep! (I know, it's already been answered) But make sure you close it. If a specific amount of time passes and eBay closes it, you won't get the FVF. I'm sorry but I don't know what that time period is. Just make sure YOU close it and not eBay because you've let the period elapse.