how do i recover shipping cost back to seller for a broken item

[biash1947]

i receive an item which was broken by the carrier.the broken item was very poor packaged but the seller insist on return and i quote:"yes I want you to send it back to me it is my merchandise I have the right to get it back. there may be parts I can use off it or I might keep it as a souvenir it is mine."

try to communicate  whit  the seller,emails,pictures didn't help.

the pay pal decided in my favor and i receive one way shipping + the item cost

how do i get the shipping cost back to the seller?

the shipping cost back to the seller was more than the original cost of the item!!

[femmefan1946]

That's right.

While some sellers will accept pictures as proof of damage, they are not required to do so.

Usually Paypal will not refund the unhappy buyer without the seller's authorization unless the buyer can prove delivery (not shipping, delivery).

You seem to say you have received a refund of your original payment.

Did you return the item to get that refund?

If so that is as much as you will be getting.

If you did not return the item, and got the refund of your original payment, was the item shipped under the Global Shipping Program?

In those cases, the GSP takes responsibility for the bad packaging * and does not require the return.

The seller did not refund you. He still has the original payment.

You have no responsibility to return anything. Just trash it.

* They have a nastly habit of repacking items at their plant. And are incompetent about it.