"Attention Seller! We noticed your shipping cost looks high..."

I got such a message from Ebay. I list on American Ebay because 90% of my customers are Americans. I charge the real CP fee + cost of tube.

Attention Seller!

We noticed your shipping cost looks high compared to other listings in your category with similar shipping services. .

We've found that buyers are sensitive to shipping costs. Items with high shipping costs may be less likely to sell and may get less visibility in search results. Listings that violate the eBay Excessive Shipping Charges policy may be removed from the site.

Please review your shipping costs and make changes if necessary. For help, click the Research rates link in the shipping section.
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"Attention Seller! We noticed your shipping cost looks high..."

tea_past_times
Community Member
Trust? Loyalty? Fairness? Comprimise? Decency? Morals? Deeds done for the common good?

Those are Canadian Values. 🙂
Message 41 of 62
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"Attention Seller! We noticed your shipping cost looks high..."

tea_past_times
Community Member
Even THEIR military soldiers are hiding in our Country. How bad does a place have to be when your soldiers need to flee to Canada?
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"Attention Seller! We noticed your shipping cost looks high..."

tea_past_times
Community Member
LINA - you expect FAIR from that bunch?

GOOD LUCK!!
Message 43 of 62
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"Attention Seller! We noticed your shipping cost looks high..."

lina-mallows
Community Member
tea_past_times- This isn't about being fair. Life isn't fair.
This isn't about politics. Though I do not disagree with many of your assertions. Yes- eBay is typically AMERICAN- IN ALL CAPITAL LETTERS.
And yes, who am I to expect anything more, or less, from an AMERICAN OPERATION. However, the litigious nature of the US does lead to some pretty interesting potential battles. STATE ATTORNEYS GENERAL, are you listening?
(just as an aside- it is amazing how anti-American many of us are- yet we often fail to champion the CANADIAN cause!)

And of all the ironies out there- eBay has many of its roots AND SUCCESS firmly planted in Canada!

Jeffrey Skoll (born January 16, 1965) is a Canadian born businessman who lives in Los Angeles, California.[1] He was the second employee and first president of internet auction firm eBay.
In 1996 Skoll met eBay's founder Pierre Omidyar (Born in Paris, France to Iranian parents, Omidyar moved to the US at the age of six. )who hired him as the company's first president and first full-time employee. While eBay was already profitable at the time Skoll joined, he wrote the business plan that eBay followed from its emergence as a start-up to a great success. He remained President until the arrival of Meg Whitman in January 1998 when he became Vice President, Strategic Planning and Analysis until back problems necessitated his departure from full-time employment at the company. (I know not to use Wikipedia as a source reference- but is was most expedient.)
Message 44 of 62
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"Attention Seller! We noticed your shipping cost looks high..."

tea_past_times
Community Member
Shades of the Soviet Era, I'd say. We must to be controlling the informations on dis board comrades!
Message 45 of 62
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"Attention Seller! We noticed your shipping cost looks high..."

tea_past_times
Community Member
Checking my sandwich for microphones......
Message 46 of 62
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"Attention Seller! We noticed your shipping cost looks high..."

tea_past_times
Community Member
Anybody want my phone number, so we can talk Ebay, without the 3rd party Board Bot interference??
Message 47 of 62
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"Attention Seller! We noticed your shipping cost looks high..."

katiusciav
Community Member
You don't really expect US eBay reps to know anything about Canada Post rates do you?


recped...you are joking aren't you? you have to know that one would have brought on lots of justified responses...gimme a break...if you're gonna pull listings for a reason, learn what the reason is before ya start pullin'...i've said it before, i'll say it again, my cat can do what ebay rep's do...

...oh and yes, i'm still here as a ps, haven't sold anything since christmas...

cheers
Kat
Message 48 of 62
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"Attention Seller! We noticed your shipping cost looks high..."

tea_past_times
Community Member
Lina I know it wasn't you. I know exactly who reported. It's the same person who always does. No worries. She knows who she is.
Message 49 of 62
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"Attention Seller! We noticed your shipping cost looks high..."

lina-mallows
Community Member
On the cat debate- I think that cats have more than enough intelligence to stay far, far away, from anything eBay related.
Message 50 of 62
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"Attention Seller! We noticed your shipping cost looks high..."

lina-mallows
Community Member
Thou, I do recall someone once claiming that they did not purchase an item on eBay. Something to do with their cat using the BUY IT NOW feature.

URBAN LEGEND? Or one very weird cat........

It is possible, isn't it?
Message 51 of 62
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"Attention Seller! We noticed your shipping cost looks high..."

lina-mallows
Community Member
THOUGH- THOUGH- I MEANT THOUGH- NOT THOU!!!
I HATE SPELL CHECK!!!!!
Message 52 of 62
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"Attention Seller! We noticed your shipping cost looks high..."

lina-mallows
Community Member
I just packaged THREE coffee mugs.

Here's the real issue- We charge US$10.oo for the first MUG- and $6.oo for each additional MUG.

We list MUGS- in a choice auction- as is now permitted, and OFFER TWO at a time.

PROBLEM- customer wants THREE MUGS- and is happy to wait until a relisting of those MUGS-
THEN- they expect shipping at $10.oo + $6.oo + 6.oo

The issue is that the WEIGHT LIMIT for small packet is 2kg.
AND- THREE MUGS weigh more than 2kg
So- it is actually less expensive to send TWO boxes by SURFACE SMALL PACKET- one weighing ONE KILO, and other weighing TWO KILOS- than to send ONE SURFACE PARCEL weighing THREE KILOS!

How do you explain this to a customer- that you DO OFFER combined shipping- but that THE THIRD item costs as much to ship as the first item?

So ONE + ONE is OK for $16.oo ($10.oo + $6.oo)
BUT ONE + ONE + ONE for $22.oo IS NOT OK ($10.oo + $6.oo + $6.oo)

The customer pays US$22.oo to ship THREE MUGS to TAIWAN-
and the actual cost is US$38.85 for the THREE KILO package.

And- eBay still thinks that at $12.00 per mug we were overcharging!
I can't even get ONE PRO RATA to be under that cost!

Is everyone now totally confused?

Based on the VERY REAL complications here- we are going to not mention COMBINED SHIPPING- and RAISE the price of shipping SINGLE MUG to reflect REAL COSTS (C$10.70 MINIMUM + boxes & bubble)- and not eBay's perception of what those costs are.
Message 53 of 62
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"Attention Seller! We noticed your shipping cost looks high..."

lina-mallows
Community Member
I gave this some thought, and went back and tinkered with an existing auction. Here's what I came up with:

WE ARE HAPPY TO COMBINE SHIPPING WITH OUR OTHER MUG AUCTIONS
HOWEVER- PLEASE NOTE

THE US$6.oo REDUCED SHIPPING RATE IS ONLY AVAILABLE
FOR THE SECOND & FOURTH MUG PURCHASED.

PACKAGE WEIGHT RESTRICTIONS OF 2kg MAX. DO NOT PERMIT OFFERING A FURTHER DISCOUNT FOR THE PURCHASE OF A THIRD MUG, when sent in the same package.

So- ONE MUG US$12.oo to Ship (ONE SHIPPING BOX)

TWO MUGS US$18.oo to Ship (ONE SHIPPING BOX)

THREE MUGS US$30.oo to Ship (TWO BOXES WILL BE SENT)

FOUR MUGS $36.oo to Ship. (TWO BOXES WILL BE SENT)

Does anyone think that this is not clear?
Message 54 of 62
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"Attention Seller! We noticed your shipping cost looks high..."

lina-mallows
Community Member
6:00pm NEWs0 CITY TV (Toronto) Hearing George W. bragging about American's right to Freedom of Speech.....

Make's you....

A) Want to be in America so you can tell them what you really think
B) ROTFALYAO
C) Be thankful we live in a SOCIALIST country- with cradle to grave health care....and little to complain about.
D) ?????
THE CHALLENGE....MAKE UP SOMETHING- and let us know....
Message 55 of 62
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"Attention Seller! We noticed your shipping cost looks high..."

I didn't hear George W's speech and I really don't care.

I did hear from a wonderful U.S. customer with whom I have been corresponding and wished her a happy Independence Day.

I wish the same for all of my American friends on and off this board.

HAPPY INDEPENDENCE DAY!!
Message 56 of 62
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"Attention Seller! We noticed your shipping cost looks high..."

momoftwingles2
Community Member
I most definitely am proud to be an American and a Canadian. I share the best of both worlds with people who are mostly optimistic for a brighter future.

And, I know for sure there are three families in the States who are most definitely celebrating the freedom of their loved ones who were held in captivity for 5 years. It has a been a wonderful week for them!

Can't help but think the best of all. And, I'm sure that my fellow Canadians have room in their hearts for kindness towards their southern neighbors.

Have a great weekend to all!
Susan
momoftwingles2
Message 57 of 62
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"Attention Seller! We noticed your shipping cost looks high..."

lina-mallows
Community Member
Please understand I wasn't setting ou to bash American.
Having "FREEDOM OF SPEECH" is not something that is entrenched in the Canadian Charter of Rights and freedoms.
Thus- being an AMERICAN- allows you to express ANYTHING- unlike heer- where you will be RUBBED OUT.

I just happen to find some of the things that George W says are funny, or totally out of touch with reality.
I can say the same of Bill Clinton- "I DID NOT HAVE.......WITH THAT WOMAN...."

Making something POSITIVE up, is equally valid- as illustrated by the above comments.

We as Canadians do have the capacity in our hearts, and the wisdom, to appreciate that not all Americans are the same. Our family divides itself over the Canada/US border- my Sister in Law is NEW YORK City born, and all my nephews are AMERICAN. About half my Aunts and Uncles live in the US. Rest assured as family, I love them, and hate them equally, regardless of the fact they're American!

P.S. Anyone old enough to remember the BICENTENNIAL Celebration in New York Harbor? Never have I seen a fireworks display as long, and as grand.
Message 58 of 62
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"Attention Seller! We noticed your shipping cost looks high..."

lina-mallows
Community Member
Please understand I wasn't setting out to bash Americans.

Sorry for my inattention to spelling.
Post in haste- read the mistakes at leisure!
Message 59 of 62
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"Attention Seller! We noticed your shipping cost looks high..."

faerywishes
Community Member
Why is Ebay being so controlling over some of these policies. Ebay should stay out of what we the sellers want to put for our shipping. If the buyer feels it's too much...then don't shop there. It's that easy. We have the right to say how much we list our items for & what we charge for shipping. No store on the street would ever put up with the landlord telling them what they can charge for shipping. Why do we have to here? Really, if the store charges too much then buyers won't buy from them. It doesn't get any simplier.

I feel the same about making sellers list their shipping...if they don't want to they are the ones that lose business. As a buyer if the seller doesn't list the shipping I move to the next one. Rarely do I ask for a quote because it's a waste of my time.

Trying to figure out the shipping formula that works best for your store can be so time consuming. I have to say for all the money that has poured into Ebay it isn't very user friendly. It took me months of tinkering to end up with the best shipping solution for my listings.

I am not bashing Ebay, but they should really pick their battles. They have swung so far from one side of the pendulum to the other in such a short time that many buyers & sellers were bound to fall off. They need to allow things to calm down before implementing more changes. Why not allow some calm before the storm instead of tidal wave after tidal wave.

Why not allow us to make our own business decisions as long as we aren't breaking the law. I agree their has to be some policies in place here but not about what we want to charge for shipping.
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