received item not as discribed why do I have to pay both shipping cost, not worth returning, should I leave neg feedback

[13chatsnoir]

received item not as described, item was fix in bad way and it shows, why do I have to pay both shipping cost, not worth it, also do I leave seller neg feedback or will he give me one back, than you for your help

[dmil8030 · Accepted solution]

When there is a problem, the first thing to do is contact the seller.  Quite often things can be worked out amiably between you.  Otherwise, as I am sure you know, the alternative is to open a 'Not as Described' dispute, meaning you will likely have to return the item at your own expense.  A few sellers will reimburse you for that shipping fee if the problem was truly the seller's fault.  But the seller will not be forced to refund it, only the original item + shipping payment.  You've seen Section 4 in this link about it:

http://pages.ebay.ca/help/buy/item-not-received.html

As for what kind of feedback to leave, - that is up to you.  You have 60 days so give it some thought.  A lot may depend on how the seller treats you.  Most sellers will do everything possible to keep you happy, so help them out by giving them the chance to come to an agreement with you.

A seller cannot leave negative feedback for a buyer.  Buyers always have 100% feedback.  Ideally, then, we should all try to earn that by being the best buyers we can be. 🙂 

Whatever you decide, if you can state the facts as pleasantly as possible you will appear more believable to other buyers.  And remember that whatever feedback you leave for a someone, you also leave for yourself.  It remains a permanent part of your outgoing feedback.

So I'd say start by contacting the seller and gently explain the problem and how unhappy you are about it.  His response will help you decide how to proceed.

[scifan57 · Accepted solution]

While you do have to pay the return shipping cost,the seller is required to give you a full refund of your original payment,including the cost to ship to you. Feel free to leave whatever feedback you feel the seller deserves. Sellers cannot leavve negative or neutral feedback for buyers. You have a maximum of 45 days from the time you paid for the item to open an item not as described dispute. If you do decide to send the item back to the seller, make sure to use a delivery confirmed service as PayPal will not issue a refund without a delivery confirmation number showing that the returned item was received by the seller. Here is the eBay page on item not as described and item not received disputes.