unpaid item listed on my account but I and the seller agreed to cancel all the items and reinvoice

[1049susanm]

I had an unpaid item listed against my account. The seller had offered to cancel all my purchases and re-invoice as one invoice to save shipping. When I tried to appeal I got a message that I was being given a one time courtesy pass on this unpaid item. I do not think it should be   "pass" as I was under the understanding that all were to be re-invoiced as one and then I would pay. How to I reconcile this with eBay?  want eBay to have the correct information.  While I am here let me add that I experienced a terrible time with my internet and laptop due to an infestation of an "ASAPI eBay .dll" that ultimately resulted in my losing access to eBay, my purchases and bids, my online banking, PayPal and finally my whole system. I had to wipe my C drive! I am still trying to get my data back! eBay was NO HELP AT ALL! Their suggestion was to link to a purchase of a registry cleaner. I already had 2 cleaners and had executed numerous cleans and a good virus checker (Kaspersky) and had run it many times. The help from eBay was useless and insulting!  The only good experience I had was with the eBay Sellerswho were compassionate, helpful and encouraging. They are the reason I will return to this site. Not eBay itself.  The Sellers are great!  eBay need to improve its customer service--starting by having some

[nubian_treasures]

To cancel a transaction, the seller would have to send you an official transaction cancellation email which gives you the option to agree or decline. If the seller never sent you transaction cancellations then the transactions were not actually cancelled.

The transactions did not need to be cancelled in order for the seller to combine all items on one invoice. Unless things are different on ebay.ca, on ebay.com, when you purchase more than one item from the same seller, the items are automatically listed on one invoice. There may be something the seller had to do to have this feature but they certainly didn't have to cancel.

"eBay was NO HELP AT ALL!"

Ebay is not in the computer tech business (that's probably why it was not helpful) so I'm surprised they gave you any advice on your computer problems.

[1049susanm]

I never inferred that eBay was in the computer tech business! I would NEVER go to eBay for tech advice,believe me!
That being said, the problem only occurred when I joined eBay. The key item is noted as a .dll named . "ASAPIeBay".
Just Google that and you will see many people who have been plagued by this and it is LINKED to eBay!
Any respectable company would have a solution ready and be sorry that they caused trouble. Remember Tylenol and its terrible poisoned pills? It is noted as a classic save for its quick and responsible response. It does not mean that eBay has to be in the tech business to be able to help customers who are suffering from a problem which is, at the very least, connected to their internet access. Just check what I say on Google. Your comment that you are surprised they gave any (even if poor) advice shows poor customer service attitudes. I was blindsided; at least the sellers were nice and understanding. The suits at eBay should attend some customer service workshops. I've worked both retail and in the public service and in neither workplace would such off-hand responses to customer concerns be allowed. We had to try to help customers and/or put them in touch with those who could NO MATTER WHETHER WE CAUSED THE PROBLEM or not. You are doing eBay a disservice in encouraging this company to continue not offering good customer service in this and maybe other matters
The sellers are great and if/when I return it will to buy items from the great sellers; I will not be buying because of eBay's service or rather lack thereof.

[femmefan1946 · Accepted solution]

Another reason eBay may not automatically combine invoices is that the purchases were made too far apart, usually only a few hours but often a few days.

The seller then has to send a combined PP invoice and manually marke the items as Paid.

Invoices will not combine if shipping fees  to the buyer's location are not specified.

 How to I reconcile this with eBay?

The problem was understood by the eBay rep and you did not recieve an Unpaid Item Strike for the transactions. Just ignore it.

[1049susanm]

Thank you!