what do you do when you do not receive goods and seller keeps asking to to wait

[sally_downunder]

I bought an item from on Ebay and did not receive one item,I  wrote to them and they kept asking me to wait another 5 days which I did numerous times stupid me  and still  I did not receive it, then I asked for a refund and they said they gave it to me which they did not,and time has ran out on  both eBay and pay pal  and I can not place a   complaint  to either   what do I now?

[nubian_treasures]

You allowed the seller to stall past the deadlines. They did that on purpose. If it has been less than 60 days since end of sale, leave negative feedback for the seller. If your payment was funded with a credit card, you can call the company and ask them how you do a chargeback. In the future, do not allow a seller to string you along. If you have not received your item 30 days after end of sale, file an item not received dispute if the item is domestic and 40 days if it is international. This is within the crucial 45 day window. Hopefully you can do the chargeback and get your money refunded.