First you have a thief in your building and possibly on your floor.
Have you reported the theft to the supervisor? Have you filed a police report?
File the police report, but also phone (not email, phone) Intelcom and explain the problem. It is possible that the carrier is also the thief. Or just as likely he is an idiot.
I agree that leaving a package at the door is Bad Service.
Does your building not have a mail room? Why was a delivery person allowed in the building at all ? Who let him in?
When you file the police report, be sure to tell them this was the SECOND time someone was able to access your floor of the building and leave a package. Again, there is a thief on your floor. It might be helpful to your neighbours to give each of them an letter explaining what has happened, with the police report number, and ask them to add any similar reports they may have to the police.
All but one of your floor neighbours may have been robbed too.
I agree the carrier should not have left the package at your door. But I also don't understand why he could not leave it in the mail room. What do your neighbours think about this ?
Do you have tenant's insurance? This might be a good claim, particularly because this is the second package.
tyler@ebay I believe there have been other complaints about Intelcom.
