eBay

yf-464 · ‎02-13-2025

I had a product shipped but due to an error my concierge returned it to the e bay shipping hub. This was confirmed by e bay support. When I attempted to get the product shipped out again they banned my account and simply told me that I could not get a refund. This is my first purchase, I have not requested a refund and I simply just want the product. Everytime I contact e bay support they simply shut me down and say there is nothing they can do to help. What can I do?

brettjet38 · ‎02-13-2025

If a package is refused/returned by a Buyer (or their agent), said Buyer loses all coverage with the Money Back Guarantee so yes, you have been blocked from getting a refund because of the "refusal to accept" the package.

And as you say "HuB" I will assume this was an EIS shipment, which has even more "terms and conditions" and complications for Canadian shoppers, which is why I never purchase anything listed with that as a shipping option. And, if it was returned to the "Hub" the Seller will never get it back, nor will they have any info about it other than it was refused/returned which will not affect them in this situation.

I am sure others on here will expand on your current issue.

lotzofuniquegoodies · ‎02-13-2025

@yf-464 wrote:
I had a product shipped but due to an error my concierge returned it to the e bay shipping hub. This was confirmed by e bay support. When I attempted to get the product shipped out again they banned my account and simply told me that I could not get a refund. This is my first purchase, I have not requested a refund and I simply just want the product. Everytime I contact e bay support they simply shut me down and say there is nothing they can do to help. What can I do?

@yf-464

devon@ebay

On 1 side of this problem there is no longer anything built into ebay for any notes regarding special handling. Years ago there was pre Managed Payments for sellers. If you are dealing with a seller that uses the mail or a stand alone courier you can message prior to payment and hope they see your note. They can then write those instructions on the package. Second side of the problem is coordinating with your concierge that you are expecting a package. In sounds like in your case the concierge didn't follow through with getting the package to you.

Because my door is very close to the street for anything I am expecting I have ring bell for 2nd line of my delivery address(depends on address if there is the additional room). No guarantees but all we've got. It gets very challenging with apt complexes where couriers do not have the same building access as the postal service. If there is a mail room they would have a key. Couriers "might" buzz to get in but no guarantees. They tend to drop in lobby and dash...for the most part.

Note: If parcel is coming with eIS there is no way in advance to know who end of mile delivery service is. Making communicating special handling instructions even more difficult/challenging. Fall back again would be special notes in delivery address field.

lotzofuniquegoodies · ‎02-13-2025

@lotzofuniquegoodies wrote:
@yf-464 wrote:
I had a product shipped but due to an error my concierge returned it to the e bay shipping hub. This was confirmed by e bay support. When I attempted to get the product shipped out again they banned my account and simply told me that I could not get a refund. This is my first purchase, I have not requested a refund and I simply just want the product. Everytime I contact e bay support they simply shut me down and say there is nothing they can do to help. What can I do?
@yf-464
devon@ebay
On 1 side of this problem there is no longer anything built into ebay for any notes regarding special handling. Years ago there was pre Managed Payments for sellers. If you are dealing with a seller that uses the mail or a stand alone courier you can message prior to payment and hope they see your note. They can then write those instructions on the package. Second side of the problem is coordinating with your concierge that you are expecting a package. In sounds like in your case the concierge didn't follow through with getting the package to you.

Because my door is very close to the street for anything I am expecting I have ring bell for 2nd line of my delivery address(depends on address if there is the additional room). No guarantees but all we've got. It gets very challenging with apt complexes where couriers do not have the same building access as the postal service. If there is a mail room they would have a key. Couriers "might" buzz to get in but no guarantees. They tend to drop in lobby and dash...for the most part.

Note: If parcel is coming with eIS there is no way in advance to know who end of mile delivery service is. Making communicating special handling instructions even more difficult/challenging. Fall back again would be special notes in delivery address field.

For clarification there is an option for buyer to send a note to seller. In the past this was included in the payment details email. I have yet to see any notes there when I I've checked with the new format. Now it shows up on the transaction page so when one is included VERY EASY to miss. As to what the folks at eIS can see that is an entirely different concern.